CRM Transformation Programme Lead — Hybrid, Global

Mundipharma; Cambridge; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Global exposure

Career development opportunities

Hybrid work arrangement

Job summary

Mundipharma is seeking a Programme Manager to lead enterprise CRM transformation initiatives from Cambridge, within a hybrid environment. You will oversee end-to-end delivery across business, IT, and external partners, ensuring strategic outcomes and alignment with global standards.

Responsibilities include governance, planning, data management, and change activities, with the chance to shape future ways of working and deliver measurable business value across markets.

Qualifications

• Fluent English with excellent written and verbal communication.
• Proven experience leading large-scale CRM or digital transformation programmes.
• Experience managing enterprise-wide programmes with multi-market scope.

Responsibilities

• Develop and maintain integrated programme plans, roadmaps, budgets, and governance structures.
• Coordinate CRM design, data migration, integrations, testing, and deployment across functions.
• Lead cross-functional teams, manage dependencies, risks, and executive reporting.
• Drive adoption, change management, and business readiness across markets.

Skills

English fluency

Stakeholder management

CRM transformation

Leadership

Governance

Education

Bachelor’s degree in related field

Tools

Salesforce

Microsoft Dynamics 365

Veeva CRM

SAP Customer Experience

Job description

Mundipharma is seeking a Programme Manager to lead enterprise CRM transformation initiatives from Cambridge, within a hybrid environment. You will oversee end-to-end delivery across business, IT, and external partners, ensuring strategic outcomes and alignment with global standards.

Responsibilities include governance, planning, data management, and change activities, with the chance to shape future ways of working and deliver measurable business value across markets.