CRM Transformation Programme Lead

Mundipharma International; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Mundipharma International in London seeks a Programme Manager to lead enterprise-wide CRM and digital transformation initiatives across commercial, medical, and operational teams. You will provide strategic governance and end-to-end oversight in a multi-market environment.

The role requires experienced stakeholder management, global programme delivery, and aligning business outcomes with technology enablement while shaping future ways of working.

Qualifications

• Bachelor's degree in Business, IT, or related discipline.
• PM certifications such as PMP/PRINCE2/MSP/AgilePM/SAFe are highly desirable.
• Proven experience leading large-scale CRM and transformation programmes.

Responsibilities

• Develop and maintain integrated programme plans, roadmaps, budgets, and governance structures.
• Coordinate global steering committees, escalation processes, and change control activities.
• Lead end-to-end delivery across design, configuration, data migration, testing, and adoption.
• Manage vendor and partner relationships to ensure alignment with objectives.
• Drive data governance, reporting, and value realization across markets.

Skills

Programme management

Governance

Stakeholder management

CRM transformation

Education

Bachelor's degree in related field

PM certifications (PMP/PRINCE2/MSP/SAFe)

Tools

Salesforce

Microsoft Dynamics 365

Veeva CRM

SAP Customer Experience

Job description

Mundipharma International in London seeks a Programme Manager to lead enterprise-wide CRM and digital transformation initiatives across commercial, medical, and operational teams. You will provide strategic governance and end-to-end oversight in a multi-market environment.

The role requires experienced stakeholder management, global programme delivery, and aligning business outcomes with technology enablement while shaping future ways of working.