Programme Manager, CRM 12 Months FTC

Mundipharma International; Greater London; Hybride; GBP 70 000 - 110 000; Plein temps

Résumé du poste

Mundipharma International in London seeks a Programme Manager to lead enterprise-wide CRM and digital transformation initiatives across commercial, medical, and operational teams. You will provide strategic governance and end-to-end oversight in a multi-market environment.

The role requires experienced stakeholder management, global programme delivery, and aligning business outcomes with technology enablement while shaping future ways of working.

Qualifications

• Bachelor's degree in Business, IT, or related discipline.
• PM certifications such as PMP/PRINCE2/MSP/AgilePM/SAFe are highly desirable.
• Proven experience leading large-scale CRM and transformation programmes.

Responsabilités

• Develop and maintain integrated programme plans, roadmaps, budgets, and governance structures.
• Coordinate global steering committees, escalation processes, and change control activities.
• Lead end-to-end delivery across design, configuration, data migration, testing, and adoption.
• Manage vendor and partner relationships to ensure alignment with objectives.
• Drive data governance, reporting, and value realization across markets.

Connaissances

Programme management

Governance

Stakeholder management

CRM transformation

Formation

Bachelor's degree in related field

PM certifications (PMP/PRINCE2/MSP/SAFe)

Outils

Salesforce

Microsoft Dynamics 365

Veeva CRM

SAP Customer Experience

Description du poste

At Mundipharma, you'll have the opportunity to lead complex, enterprise-wide transformation programmes that enable our commercial, medical, and operational teams to work more effectively through modern digital platforms and business processes.As Programme Manager, you will provide strategic leadership, governance, and end-to-end delivery oversight across large-scale CRM and business transformation initiatives. Working across multiple functions, markets, technology teams, implementation partners, and external vendors, you will ensure programmes are delivered successfully, achieve measurable business outcomes, and support our long-term growth ambitions.If you're passionate about leading transformational change, managing complex stakeholder environments, and delivering business-critical programmes, we'd love to hear from you.**Why This Opportunity Stands Out****Lead Enterprise Transformation**Take ownership of high-profile CRM and digital transformation programmes that impact multiple markets, functions, and business units across the organization.**Strategic Business Impact**Drive programmes that enhance customer engagement, improve operational efficiency, strengthen data quality, and support better business decision-making.**Cross-Functional Leadership**Partner with senior business leaders, technology teams, implementation partners, and external vendors to deliver integrated transformation initiatives.**End-to-End Programme Ownership**Manage every stage of programme delivery, from strategy and planning through implementation, adoption, and operational transition.**Global Stakeholder Exposure**Work with diverse stakeholders across commercial, medical, operational, and technology functions in a highly collaborative environment.**Shape Future Ways of Working**Help define future-state processes, governance models, operating frameworks, and technology capabilities that will support business growth.**Career Growth & Development**Join a global organization committed to innovation, leadership development, and continuous improvement.**The Opportunity**As Programme Manager, you will be accountable for the successful planning, governance, coordination, and delivery of complex CRM transformation programmes.You will maintain an integrated view across business, functional, technical, data, change, and operational workstreams, ensuring all programme activities progress as one coordinated transformation. Acting as the central point of leadership and accountability, you will drive alignment, manage risks, coordinate dependencies, and ensure programmes deliver sustainable business value.**Key Responsibilities****Programme Planning & Governance**Develop and maintain integrated programme plans, delivery roadmaps, milestones, budgets, governance structures, RAID logs, and executive reporting.Coordinate programme steering committees, governance boards, escalation management, decision-making processes, and change control activities.Monitor programme performance, budget utilization, risks, and delivery progress while ensuring alignment to strategic objectives.\\**Business Transformation & Requirements Management**Coordinate requirements gathering and future-state process design activities across multiple business functions and markets.Ensure business requirements are prioritized, documented, approved, and fully traceable throughout programme delivery.Facilitate discussions around global standards, local market requirements, and business exceptions to drive alignment and consistency.**Solution Design & Delivery Coordination**Coordinate business and technical design activities across CRM platforms, integrations, data management, reporting, security, and supporting applications.Manage cross-functional dependencies, decision-making processes, design reviews, and approvals to ensure effective solution delivery.Provide programme-level visibility across all delivery workstreams and technology partners.**End-to-End Programme Delivery**Lead programme execution across design, configuration, integration, data migration, testing, change management, training, deployment, and transition into support.Manage programme timelines, critical paths, interdependencies, resource planning, and delivery milestones.Identify and proactively resolve risks, issues, and delivery blockers to ensure successful programme outcomes.**Data, Reporting & Integration Management**Coordinate data cleansing, migration, mapping, validation, reconciliation, and business sign-off activities.Ensure reporting, analytics, and integration requirements are clearly defined, delivered, and aligned with business objectives.Drive stakeholder readiness for data adoption and operational transition.**Partner & Vendor Management**Manage implementation partners, platform providers, system integrators, and specialist vendors against agreed scope, timelines, deliverables, quality standards, and commercial commitments.Track vendor performance, coordinate dependencies, and escalate delivery or contractual issues where required.Ensure partner activities remain aligned with programme objectives and governance requirements.**Change Management & Business Adoption**Coordinate stakeholder engagement, communication plans, organizational change activities, training programmes, and business readiness initiatives.Support business leaders in driving adoption across functions, user communities, and markets.Monitor adoption metrics and ensure business teams are equipped to maximize programme benefits.**Testing, Deployment & Operational Readiness**Coordinate testing strategies, defect management processes, user acceptance testing, deployment planning, cutover activities, and go-live readiness.Manage hypercare and transition into business-as-usual support.Ensure documentation, support processes, governance frameworks, and knowledge transfer activities are successfully completed.**What We're Looking For****Essential Qualifications**Bachelor's degree in Business, Information Technology, Computer Science, Engineering, Project Management, or a related discipline.Professional programme or project management certifications such as PMP, PRINCE2, MSP, AgilePM, SAFe, or equivalent are highly desirable.Fluency in English with excellent communication and stakeholder management skills.**Experience**Proven experience leading large-scale CRM, technology, digital, or business transformation programmes within complex matrix organizations.Demonstrated track record managing enterprise-wide programme delivery across multiple functions and stakeholder groups.Experience working with CRM platforms such as Salesforce, Microsoft Dynamics 365, Veeva CRM, SAP Customer Experience, or similar technologies.Strong experience managing implementation partners, system integrators, and third-party vendors.Experience overseeing data migration, integrations, change management, testing, deployment, and business adoption activities.Exposure to global or multi-market transformation programmes is highly desirable.**Skills & Competencies**Strong programme and portfolio management capabilities.Excellent governance, planning, budgeting, and risk management expertise.Exceptional stakeholder engagement and executive communication skills.Ability to manage complex cross-functional dependencies and competing priorities.Strong leadership and influencing skills without direct authority.Analytical and strategic problem-solving mindset.Excellent organizational and decision-making abilities.Strong vendor and commercial management experience.Results-oriented with a focus on delivering measurable business outcomes.Adaptable, resilient, and able to operate effectively in fast-paced transformation environments.**What You'll Gain**At Mundipharma, you'll join a company