Programme Manager, CRM 12 Months FTC

Mundipharma Pharmaceuticals; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Mundipharma Pharmaceuticals in the United Kingdom is seeking a Programme Manager to lead a CRM transformation programme on a 12-month fixed-term contract. You will provide strategic leadership, governance, and end-to-end delivery oversight across large-scale CRM initiatives, partnering with markets, technology teams, and external vendors.

This role focuses on shaping future processes, ensuring measurable business outcomes, driving data quality, and delivering sustainable value while coordinating

Responsibilities

• Strategic planning and governance of CRM transformation programmes across multiple markets and functions.
• End-to-end delivery oversight from strategy and planning to implementation and operational transition.
• Coordinate cross-functional teams, partners, and vendors to ensure on-time, within-budget delivery and measurable business value.

Job description

Programme Manager - CRM Transformation Programme- 12 Months FTC

Location: Cambridge- Hybrid

Function: Transformation & Technology

Reporting to: Director, Business Transformation / Portfolio Lead

Salary Range: Competitive + Benefits

At Mundipharma, you'll have the opportunity to lead complex, enterprise-wide transformation programmes that enable our commercial, medical, and operational teams to work more effectively through modern digital platforms and business processes.

As Programme Manager, you will provide strategic leadership, governance, and end-to-end delivery oversight across large-scale CRM and business transformation initiatives. Working across multiple functions, markets, technology teams, implementation partners, and external vendors, you will ensure programmes are delivered successfully, achieve measurable business outcomes, and support our long-term growth ambitions.

If you're passionate about leading transformational change, managing complex stakeholder environments, and delivering business-critical programmes, we'd love to hear from you.

Why This Opportunity Stands Out

Lead Enterprise Transformation

Take ownership of high-profile CRM and digital transformation programmes that impact multiple markets, functions, and business units across the organization.

Strategic Business Impact

Drive programmes that enhance customer engagement, improve operational efficiency, strengthen data quality, and support better business decision-making.

Cross-Functional Leadership

Partner with senior business leaders, technology teams, implementation partners, and external vendors to deliver integrated transformation initiatives.

End-to-End Programme Ownership

Manage every stage of programme delivery, from strategy and planning through implementation, adoption, and operational transition.

Global Stakeholder Exposure

Work with diverse stakeholders across commercial, medical, operational, and technology functions in a highly collaborative environment.

Shape Future Ways of Working

Help define future-state processes, governance models, operating frameworks, and technology capabilities that will support business growth.

Career Growth & Development

Join a global organization committed to innovation, leadership development, and continuous improvement.

The Opportunity

As Programme Manager, you will be accountable for the successful planning, governance, coordination, and delivery of complex CRM transformation programmes.

You will maintain an integrated view across business, functional, technical, data, change, and operational workstreams, ensuring all programme activities progress as one coordinated transformation. Acting as the central point of leadership and accountability, you will drive alignment, manage risks, coordinate dependencies, and ensure programmes deliver sustainable business value.

Key Responsibilities

• Programme Planning & Governance: Develop and maintain integrated programme plans, delivery roadmaps, milestones, budgets, governance structures, RAID logs, and executive reporting. Coordinate programme steering committees, governance boards, escalation management, decision-making processes, and change control activities. Monitor programme performance, budget utilization, risks, and delivery progress while ensuring alignment to strategic objectives.
• Business Transformation & Requirements Management: Coordinate requirements gathering and future-state process design activities across multiple business functions and markets. Ensure business requirements are prioritized, documented, approved, and fully traceable throughout programme delivery. Facilitate discussions around global standards, local market requirements, and business exceptions to drive alignment and consistency.
• Solution Design & Delivery Coordination: Coordinate business and technical design activities across CRM platforms, integrations, data management, reporting, security, and supporting applications. Manage cross-functional dependencies, decision-making processes, design reviews, and approvals to ensure effective solution delivery. Provide programme-level visibility across all delivery workstreams and technology partners.
• End-to-End Programme Delivery: Lead programme execution across design, configuration, integration, data migration, testing, change management, training, deployment, and transition into support. Manage programme timelines, critical paths, interdependencies, resource planning, and delivery milestones. Identify and proactively resolve risks, issues, and delivery blockers to ensure successful programme outcomes.
• Data, Reporting & Integration Management: Coordinate data cleansing, migration, mapping, validation, reconciliation, and business sign-off activities. Ensure reporting, analytics, and integration requirements are clearly defined, delivered, and aligned with business objectives. Drive stakeholder readiness for data adoption and operational transition.
• Partner & Vendor Management: Manage implementat