CRM Transformation & Commercial Change Lead

Mintel; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

Mintel, a global market intelligence agency, seeks a Commercial Change & Transformation Manager to translate priorities into adoption plans across CRM, processes and tools. You will work with Commercial Leadership, Revenue Operations and other leaders to drive change, measure adoption, and embed new ways of working across regions and teams, balancing strategy with hands-on delivery.

The role emphasizes stakeholder engagement, clear communications, and practical interventions that improve

Qualifications

• At least 3 years of experience in change management or related transformation roles.
• Experience supporting commercial or revenue operations transformations with user adoption focus.
• Ability to convert change plans and stakeholder feedback into practical activities.
• Strong written and verbal communication and cross-functional collaboration.

Responsibilities

• Change delivery and adoption planning with practical action plans.
• Stakeholder engagement across regions and functions, including change champions.
• Develop adoption dashboards, readiness reports and communication materials.
• Identify risks and coordinate interventions to sustain new ways of working.
• Produce integrated action schedules and track risks and decisions.

Skills

Change management

Communications

Stakeholder management

Programme management

Facilitation

Data literacy

Job description

Mintel, a global market intelligence agency, seeks a Commercial Change & Transformation Manager to translate priorities into adoption plans across CRM, processes and tools. You will work with Commercial Leadership, Revenue Operations and other leaders to drive change, measure adoption, and embed new ways of working across regions and teams, balancing strategy with hands-on delivery.

The role emphasizes stakeholder engagement, clear communications, and practical interventions that improve