CRM Salesforce Developer
RS Group
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Job summary
RS Group is seeking a CRM Developer focused on Salesforce to design, develop and support CRM solutions across Sales Cloud, Service Cloud and Data Cloud. The role emphasizes integrations, data governance, and secure, scalable architecture.
You will work with business stakeholders, architects and engineers to deliver a unified Customer 360 view while applying modern engineering practices, including automated pipelines and testing.
Qualifications
- Certification: Salesforce PD2.
- Experience designing, developing and supporting Salesforce CRM solutions across Sales Cloud, Service Cloud, Experience Cloud and Data Cloud.
- Strong Salesforce development including Apex, LWC, Flows, SOQL/SOSL and platform automation.
- Experience delivering Data Cloud, Customer Data Platform (CDP) and Master Data Management (MDM) with Customer 360 use cases.
- Integrating Salesforce with enterprise systems using APIs and event-driven architectures.
- Knowledge of SQL, data modelling, data warehousing and ETL/ELT concepts.
- Proficiency in JavaScript, Apex, Java or Python.
- Understanding of Salesforce security, governance, data privacy and GDPR.
- Experience with CI/CD, source control, automated testing and release management (GitHub/GitLab/Copado).
- Knowledge of Agile, Scrum and DevOps delivery methodologies.
- Strong analytical, problem-solving, communication and stakeholder management skills.
Responsibilities
- Design, develop and support Salesforce CRM solutions and Data Cloud initiatives.
- Configure and customize Salesforce using Apex, LWC, Flows and automation.
- Build scalable integrations with ERP, MDM, Informatica via REST/SOAP and message events.
- Develop reports, dashboards and analytics.
- Ensure security, governance and data quality across CRM platforms.
- Collaborate with business analysts, architects and product owners.
- Perform unit testing, deployments and production support.
- Create technical documentation and support deployment activities.
- Apply modern engineering practices including version control and automated pipelines.
- Collaborate with engineers and SMEs to ensure scalable, resilient solutions.
Skills
Education
Job description
This is a remote role, offering the flexibility to work virtually from anywhere within the UK.
Permanent
The role supports the technical delivery, operation and continuous improvement of customer relationship management, customer data, customer service and customer engagement capabilities across the Customer Management technology estate, ensuring consistent engineering standards, architectural alignment, data governance, platform security and operational excellence.
Working collaboratively with business stakeholders, architects, product owners and engineering teams, the CRM Developer will design, develop and support CRM solutions, integrations, automations and customer data capabilities that enhance customer experiences, improve business processes and enable a unified Customer 360 view across the organisation.
The role is responsible for developing and maintaining scalable Salesforce solutions, integrating enterprise platforms through APIs and event-driven architectures, supporting Salesforce Data Cloud initiatives, and ensuring the reliability, performance and continuous evolution of the CRM ecosystem in line with business and technology strategies.
- Design, develop, and maintain CRM solutions using Salesforce Sales Cloud, Service Cloud, Revenue Cloud, and Salesforce Data Cloud.
- Configure and customise Salesforce using Apex, Lightning Web Components (LWC), Flows, Validation Rules, Process Automation, and Custom Metadata.
- Develop scalable integrations between Salesforce and other platforms but not limited to, Informatica, ERP systems, MDM platforms, external applications, and third-party APIs using REST, SOAP, Platform Events, and middleware technologies.
- Support Informatica Customer 360 and master data management initiatives.
- Develop reports, dashboards, KPIs, and analytical solutions.
- Integrate CRM with ERP, marketing automation, eCommerce, customer support, and data platforms.
- Integrate Salesforce with external systems using REST/SOAP APIs.
- Develop custom reports and dashboards.
- Perform unit testing, deployment, and support.
- Work closely with business analysts and Salesforce administrators.
- Ensure security and compliance using Salesforce best practices.
- Monitor, troubleshoot and tune the platform in production, ensuring data quality, performance, and reliability.
- Create technical documentation and support deployment activities.
- Apply modern engineering practices, including version control, automated build/test/deploy pipelines, quality gates and controlled promotion of assets across environments.
- Collaborate closely with Principal Software Engineers, Solution Architects, Product Owners and business SMEs, to make key design decisions and ensure solutions are scalable, resilient and globally consistent.
- Salesforce Developer Certification (PD2).
- Proven experience designing, developing and supporting Salesforce CRM solutions across Sales Cloud, Service Cloud, Experience Cloud and Data Cloud.
- Strong Salesforce development experience including Apex, Lightning Web Components (LWC), Flows, SOQL/SOSL and platform automation.
- Experience delivering Data Cloud, Customer Data Platform (CDP) and Master Data Management (MDM) solutions, including Customer 360 use cases.
- Strong experience integrating Salesforce with enterprise systems using APIs, event-driven architectures and data integration technologies.
- Good understanding of SQL, data modelling, data warehousing and ETL/ELT concepts.
- Proficiency in JavaScript, Apex, Java or Python.
- Strong understanding of Salesforce security, governance, data privacy and GDPR.
- Experience with CI/CD, source control, automated testing and release management using tools such as GitHub, GitLab or Copado.
- Knowledge of Agile, Scrum and DevOps delivery methodologies.
- Strong analytical, problem-solving, communication and stakeholder management skills.
- Experience with Informatica, Snowflake, Data 360, Treasure Data/Treasure AI or similar enterprise data platforms.
- Experience with event-driven and streaming integration architectures.
- Degree in Computer Science, Engineering or a related discipline.
- Understanding of RS Group's business and industry.
At RS, we are making amazing happen for a better world.
As a global product and service solutions provider, we help industrial customers operate more efficiently and sustainably. Operating in 33 markets, we support around one million customers worldwide with more than 875,000 stocked products, access to over five million additional products, and a range of service solutions designed to help businesses thrive.
What sets us apart is our people. More than 8,500 colleagues around the world bring technical expertise, digital innovation, and a customer first mindset to everything we do. Guided by our values - we are one team, we deliver brilliantly, we do the right thing, and we make every day better, we're creating an environment where our people can grow, contribute and make a meaningful impact.
Join us and help make amazing happen.
Our Reward Strategy Philosophy is designed to offer market competitive base salaries and provide all of our people the opportunity to participate in a short-term incentive, enabling them to share in the success of the Company.
Our total reward package is more than just the cash; our recognition and benefit offering provide the opportunity for us to recognise, reward and enable the wellbeing of our people at all stages of their journey with RS. Our rewards and benefits vary by country, but include:
- Financial - pension/retirement; life assurance; salary finance (payroll deduction loan scheme)
- Wellbeing - medical plans; health screening; critical illness; disability insurance; holiday / paid time off; employee assistance programme; discounted gym/health club membership
- Lifestyle - transportation assistance schemes (e.g., cycle to work, travel loans, car leasing); onsite catering/lunch vouchers; retail discounts
- Spotlight - our global recognition programme provides a platform to highlight and recognise people role modelling our values
Join over 8,500 colleagues and help us shape the future of our industry. Whoever you are, wherever you are - it all starts here.
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