CRM Manager

TN United Kingdom; Manchester; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established subscription business is seeking a CRM Manager to join their dynamic marketing team. This role offers the autonomy to create and implement innovative omni-channel strategies aimed at boosting subscription growth and enhancing user engagement. With a focus on utilizing data and systems, you will ensure an exceptional experience for subscribers throughout their journey. As a key player in this forward-thinking company, you will also manage a CRM Executive, contributing to commercial targets and driving continuous improvement. If you thrive in a hybrid working environment and are passionate about CRM marketing, this is the perfect opportunity for you.

Benefits

27 Days Holidays

Public Holidays

Flexible Working Hours

Learning and Development Opportunities

Qualifications

• Proven experience in a CRM marketing-related role.
• Strong knowledge of CRM channels and digital marketing.

Responsibilities

• Create and implement omni-channel strategies for subscription growth.
• Manage and report on CRM marketing campaigns.

Skills

CRM Marketing Experience

CRM Platforms

Campaign Management

Digital Marketing

Performance Reporting

Analytical Skills

Communication Skills

Problem-Solving

Job description

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Hybrid working (2 days in the office and 3 remote)

Manchester

Fantastic benefits including 27 days holidays plus public holidays

Forward Role is working with an established subscription business to recruit a CRM Manager to join a growing marketing team of 10 and support a CRM Executive.

With autonomy and the freedom to try new things, you can really make this role your own!

The role:

1. Create and implement omni-channel strategies to increase subscription growth and engagement.
2. Utilise systems, data, and the connected business infrastructure to provide the best end-to-end user experience for subscribers throughout their journey.
3. Continuously test and improve to deliver a personalised experience for subscribers.
4. Contribute to main commercial targets, including subscription sales, upgrades, and renewals.
5. Line management of a CRM Executive.

What you will need:

1. Proven experience in a CRM marketing-related role.
2. Experience working with CRM platforms in a marketing capacity.
3. Ability to build, manage, and report on CRM marketing campaigns.
4. Strong knowledge of CRM channels, digital marketing, performance reporting, and analytical platforms.
5. Strong written and verbal communication skills.
6. Resilient and adaptable to change and challenges.
7. Critical and creative thinking skills, with problem-solving abilities and opportunity recognition.
8. A proactive approach to learning and development.

For more information and to see the full job description, apply now!

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