Crm Manager

Page Personnel; Ledston; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

Page Personnel is recruiting a CRM Manager to join its marketing team in Leeds. The role focuses on managing the CRM system built on Microsoft Dynamics 365, analyzing customer data, and coordinating with cross-functional teams to drive engagement and retention.

You will develop campaigns, train staff on CRM best practices, and monitor key metrics while ensuring data protection compliance. The successful candidate will thrive in a D2C environment with autonomous, organized work habits.

Qualifications

• 3–4+ years in a CRM/marketing automation role.
• Experience with HubSpot and MS Dynamics expected.
• B2C/D2C experience highly desirable.
• Strong analytical skills to interpret customer data.

Responsibilities

• Manage and maintain the company's CRM systems (Dynamics 365).
• Analyze customer data to identify trends and opportunities.
• Collaborate with cross-functional teams to align CRM strategies.
• Develop and implement campaigns to improve engagement and retention.
• Provide training and support on CRM tools and best practices.
• Monitor CRM performance metrics and report to stakeholders.
• Ensure compliance with data protection and privacy regulations.
• Identify and recommend CRM system upgrades or changes.

Skills

CRM experience

MS Dynamics

HubSpot

Marketing automation

Analytical skills

Cross-functional collaboration

Tools

Microsoft Dynamics 365

HubSpot

Job description

• A new CRM Manager role in an established Marketing team
• Hybrid Working options

About Our Client

A D2C brand with a marketing & digital team of 7+ marketers, currently investing heavily in their CRM function.

Job Description

The key responsibilities for the CRM Manager role will include:

• Manage and maintain the company's CRM systems to ensure effective functionality. The CRM is built from Microsoft Dynamics 365.
• Analyse customer data to identify trends and opportunities for business improvement.
• Collaborate with cross-functional teams to align CRM strategies with broader business goals.
• Develop and implement campaigns to improve customer engagement and retention.
• Provide training and support to staff on CRM tools and best practices.
• Monitor CRM performance metrics and prepare regular reports for key stakeholders.
• Ensure compliance with data protection and privacy regulations.
• Identify and recommend system upgrades or changes to enhance efficiency.

The Successful Applicant

For the CRM Manager role, a successful candidate should have the below experience:* 3-4+ years experience in a CRM and/or marketing automation focused role.* Experience with common CRM platforms will be considered, including Hubspot, and MS Dynamics.* Experience working in a B2C or D2C industry is highly desirable.* Strong analytical skills to interpret customer data effectively.* Ability to collaborate with various teams to drive CRM initiatives.* Knowledge of data protection and privacy regulations.* Ability to work autonomously.* Excellent organisational and communication skills.

What's on Offer

On offer for the CRM Manager role:

• Salary range: Up to £50K - experience dependent.
• Hybrid working arrangement with 4 days on-site in Leeds.