CRM Manager

Picture More Ltd; Greater London; Hybrid; GBP 68,000 - 83,000; Full time

Benefits offered by this job

Private medical insurance

26 days annual leave (+5 with option)

Weekly fitness and yoga session

Career development opportunities

Job summary

Picture More Ltd in London is seeking a CRM Manager to lead the CRM strategy across a 400-500 user environment, shaping how CRM is used within Business Development & Marketing teams.

This role goes beyond administration, with responsibility for data quality, adoption, and influencing technology decisions, including Interaction+ Hybrid.

Hybrid working: 3 days in the London office and 2 days remote; 26 days annual leave, private medical insurance, and development opportunities are offered.

Qualifications

• 4+ years' CRM experience, including experience within a law firm.
• Hands-on experience with Interaction+ Hybrid.
• Experience implementing or embedding a CRM platform or new CRM approach.
• Excellent client and marketing data management skills.
• Strong analytical and reporting capability.
• Project management experience.
• Confidence training and influencing stakeholders at all levels.
• Excellent organisation and attention to detail.
• A commercially minded, proactive and collaborative approach.

Responsibilities

• Lead the implementation and ongoing development of the organisation's CRM approach.
• Take ownership of Interaction+ Hybrid and help determine the future CRM strategy.

Skills

CRM experience

Interaction+ Hybrid

Data management

Analytics and reporting

Project management

Stakeholder training

Attention to detail

Commercial mindset

Tools

Interaction+ Hybrid

Vuture

IQ

Cirrom

CRM reporting tools

Job description

CRM Manager
West End | Up to £75,000 | Hybrid, 3 days office/2 days remote

Are you an experienced CRM professional who knows how to turn client data into something genuinely useful for business development?

We are working with a highly regarded London professional services firm looking for a CRM & Client Data Manager to take ownership of its CRM strategy, data quality and adoption across a 400 to 500 user environment.

This is more than a CRM administration role. You will have the opportunity to shape how CRM is used across the organisation, influence future technology decisions and help embed a new approach across both Business Development & Marketing teams and senior fee earners.

What's on offer:

• Salary up to £75,000
• Hybrid working, 3 days in the London office and 2 days remote
• 26 days' annual leave, with the option to buy up to 5 additional days
• Private medical insurance
• Weekly fitness and yoga session
• Clear opportunities for career development within a growing BD & Marketing function

What you'll be doing:

• Lead the implementation and ongoing development of the organisation's CRM approach
• Take ownership of Interaction+ Hybrid and help determine the future CRM strategy

Technology includes:

• Interaction+ Hybrid
• Vuture
• IQ
• Cirrom
• CRM reporting and analytics tools

You’ll ideally bring:

• 4+ years' CRM experience, including experience within a law firm
• Strong hands‑on experience with Interaction+ Hybrid
• Experience implementing or embedding a CRM platform or new CRM approach
• Excellent client and marketing data management skills
• Strong analytical and reporting capability
• Project management experience
• Confidence training and influencing stakeholders at all levels
• Excellent organisation and attention to detail
• A commercially minded, proactive and collaborative approach

If you're looking for a CRM role where you can genuinely shape strategy rather than simply maintain a system,

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive workplace where all employees feel valued and respected. We encourage applications from candidates of all backgrounds.

Due to the high volume of applications, if you haven't heard from us within 72 hours, please assume your application has been unsuccessful on this occasion.