CRM & Loyalty Leader — Retail Personalization & Growth

JD Sports Fashion; Bury; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Staff discounts

Personal development opportunities

Job summary

A leading retail company is seeking a CRM & Loyalty Manager in Bury. The ideal candidate will manage CRM activities, improve customer loyalty programmes, and work closely with various marketing teams. Responsibilities include overseeing loyalty campaigns and implementing data-driven strategies. Candidates should have significant experience in CRM programs, preferably with knowledge of Bloomreach. This full-time role offers opportunities for development and staff discounts within the company.

Qualifications

• Experience of CRM programs is essential.
• Retail marketing background is a plus.
• Strong stakeholder management and organisational skills required.

Responsibilities

• Manage loyalty and CRM activity across all JD Sports Outdoor Brands.
• Implement and improve product and content catalogues for customer journeys.
• Support marketing and digital departments with test and learn programmes.

Skills

CRM programs experience

Retail marketing background

Line management experience

Strong stakeholder management

Digital analytics

Strong influencing skills

Strong organisational skills

Education

University degree or equivalent marketing qualification

Tools

Bloomreach

Google Analytics

Job description

A leading retail company is seeking a CRM & Loyalty Manager in Bury. The ideal candidate will manage CRM activities, improve customer loyalty programmes, and work closely with various marketing teams. Responsibilities include overseeing loyalty campaigns and implementing data-driven strategies. Candidates should have significant experience in CRM programs, preferably with knowledge of Bloomreach. This full-time role offers opportunities for development and staff discounts within the company.