CRM & Loyalty Strategist

WeComm; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail brand in London is seeking a CRM Manager to enhance customer journeys and retention. This role emphasizes strategic CRM ownership, utilizing platforms like Salesforce to build meaningful brand relationships. Candidates should possess strong analytical and creative skills, with experience in fashion, retail, or beauty considered a bonus. Join a dynamic team at the core of an ambitious eCommerce strategy.

Qualifications

• Proven ability to shape customer journeys and campaign performance.
• Experience in the fashion, retail, or beauty industry is a bonus.
• Strong capability in owning complex customer journeys.

Responsibilities

• Lead CRM strategy to enhance customer loyalty and retention.
• Collaborate with digital and analytics teams for effective storytelling.
• Drive loyalty and long-term customer value through strategic campaigns.

Skills

Customer-first thinking

Analytical precision

Creative energy

Experience with Salesforce or Bloomreach

Testing, learning, and improving

Job description

A leading retail brand in London is seeking a CRM Manager to enhance customer journeys and retention. This role emphasizes strategic CRM ownership, utilizing platforms like Salesforce to build meaningful brand relationships. Candidates should possess strong analytical and creative skills, with experience in fashion, retail, or beauty considered a bonus. Join a dynamic team at the core of an ambitious eCommerce strategy.