Global CRM & Loyalty Leader, Fragrance

Puig; London; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Creative work culture

Learning and development opportunities

Competitive compensation and benefits package

Job summary

A leading luxury brand in London is seeking a Head of CRM & Loyalty to lead their global CRM marketing communications. The ideal candidate will have over 10 years of experience in CRM, developing strategies to drive customer engagement and retention. Responsibilities include managing a team, implementing data-driven approaches, and enhancing the loyalty programs. This role offers an entrepreneurial work culture and opportunities for growth.

Qualifications

• 10 years experience in CRM, loyalty, or customer marketing.
• Success scaling data-driven CRM programs.
• Experience engaging with stakeholders across all levels.

Responsibilities

• Lead global CRM strategy for Fragrance.
• Define and implement CRM strategy across all channels.
• Own and evolve loyalty/membership programs.

Skills

CRM expertise

Data-driven strategies

Strong leadership skills

Experience in luxury marketing

Excellent communication skills

Tools

Bloomreach

Salesforce

Braze

Job description

A leading luxury brand in London is seeking a Head of CRM & Loyalty to lead their global CRM marketing communications. The ideal candidate will have over 10 years of experience in CRM, developing strategies to drive customer engagement and retention. Responsibilities include managing a team, implementing data-driven approaches, and enhancing the loyalty programs. This role offers an entrepreneurial work culture and opportunities for growth.