CRM Growth Associate – Luxury Jewelry, Global

Diamonds Factory; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Vitality Health Insurance

24‑hour Employee Assistance Programme

One additional day off for your +your/

Cycle to work Scheme

Job summary

Diamonds Factory, part of The Neve Jewels Group, is seeking a proactive Junior CRM Executive to support our CRM activity and growth across markets. You will collaborate with the CRM Manager and Executive to learn campaigns, segmentation, journeys, and analytics that drive engagement and retention.

You will build and schedule email and SMS campaigns, test subject lines and layouts, and help improve customer experiences through data-driven decisions within a luxury e-commerce context.

Qualifications

• At least 1 year of hands-on CRM experience.
• Degree or equivalent in Marketing, Business, Psychology or related discipline.
• Experience with CRM platforms such as Klaviyo, Attentive or similar ESPs.

Responsibilities

• Support day-to-day execution and optimisation of CRM activity for the Diamonds Factory brand.
• Build, test and schedule customer email and SMS campaigns.
• Support A/B testing across subject lines, layouts, CTAs, messaging and channel mix.
• Create CRM briefs for creative and copy teams.
• Segment audiences to ensure targeted communications.
• Assist with automated customer journeys and regional CRM accounts.
• Support launch and management of loyalty programme.
• Analyse campaign performance with CRM tools and Google Analytics.
• Identify opportunities to improve engagement and performance.
• Collaborate with Marketing, Creative, PR and wider teams to deliver campaigns on time.

Skills

CRM experience

Analytical mindset

Email campaigns

Customer segmentation

Lifecycle journeys

Data analysis

Excel/Google Sheets

Communication skills

Education

Marketing/Business degree or equivalent

Tools

Klaviyo

Attentive

Google Analytics

Excel

Google Sheets

Job description

Diamonds Factory, part of The Neve Jewels Group, is seeking a proactive Junior CRM Executive to support our CRM activity and growth across markets. You will collaborate with the CRM Manager and Executive to learn campaigns, segmentation, journeys, and analytics that drive engagement and retention.

You will build and schedule email and SMS campaigns, test subject lines and layouts, and help improve customer experiences through data-driven decisions within a luxury e-commerce context.