Junior CRM Executive

Diamonds Factory; Greater London; Presencial; GBP 26 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Vitality Health Insurance

24‑hour Employee Assistance Programme

One additional day off for your +your/

Cycle to work Scheme

Resumo da oferta

Diamonds Factory, part of The Neve Jewels Group, is seeking a proactive Junior CRM Executive to support our CRM activity and growth across markets. You will collaborate with the CRM Manager and Executive to learn campaigns, segmentation, journeys, and analytics that drive engagement and retention.

You will build and schedule email and SMS campaigns, test subject lines and layouts, and help improve customer experiences through data-driven decisions within a luxury e-commerce context.

Qualificações

• At least 1 year of hands-on CRM experience.
• Degree or equivalent in Marketing, Business, Psychology or related discipline.
• Experience with CRM platforms such as Klaviyo, Attentive or similar ESPs.

Responsabilidades

• Support day-to-day execution and optimisation of CRM activity for the Diamonds Factory brand.
• Build, test and schedule customer email and SMS campaigns.
• Support A/B testing across subject lines, layouts, CTAs, messaging and channel mix.
• Create CRM briefs for creative and copy teams.
• Segment audiences to ensure targeted communications.
• Assist with automated customer journeys and regional CRM accounts.
• Support launch and management of loyalty programme.
• Analyse campaign performance with CRM tools and Google Analytics.
• Identify opportunities to improve engagement and performance.
• Collaborate with Marketing, Creative, PR and wider teams to deliver campaigns on time.

Conhecimentos

CRM experience

Analytical mindset

Email campaigns

Customer segmentation

Lifecycle journeys

Data analysis

Excel/Google Sheets

Communication skills

Formação académica

Marketing/Business degree or equivalent

Ferramentas

Klaviyo

Attentive

Google Analytics

Excel

Google Sheets

Descrição da oferta de emprego

The Neve Jewels Group is a leading name in the jewellery industry, managing three exceptional brands: Diamonds Factory, Austen & Blake, and Sacet.

Known for our exquisite craftsmanship and commitment to delivering exceptional customer experiences, we create meaningful jewellery moments for customers around the world.

Our digital-first approach is central to our continued growth, and we are looking for a curious and analytical Junior CRM Executive to join our in-house Digital Marketing team and help elevate our customer engagement strategy.

About Diamonds Factory

Diamonds Factory is one of Europe's leading online luxury jewellers, specialising in bespoke engagement rings, wedding rings, and fine jewellery.

Combining exceptional craftsmanship with a strong digital presence, we help customers create meaningful jewellery pieces through a seamless online experience.

As we continue to expand internationally, we are looking for a Junior CRM Executive to support the growth and optimisation of our CRM activity and help deliver exceptional experiences for our customers across different markets.

The Role

As a Junior CRM Executive at Neve Jewels Group, you will support the day-to-day execution and optimisation of CRM activity for our Diamonds Factory brand.

Working closely with the CRM Manager and CRM Executive, you will gain experience across CRM campaigns, customer segmentation, lifecycle journeys, performance analysis, and channel optimisation.

This role is ideal for someone with around one year of CRM experience who enjoys combining analytical thinking with creativity. You will be comfortable working with data, building customer journeys, supporting campaigns, and using insights to improve engagement, retention, and customer experience.

Key Responsibilities

• Support the execution of CRM strategies for the Diamonds Factory brand
• Build, test and schedule customer email and SMS campaigns
• Support A/B testing across subject lines, layouts, calls to action, messaging and channel mix
• Create CRM briefs for creative and copy teams following campaign planning sessions
• Segment audiences to ensure communications are targeted and relevant
• Support the optimisation of automated customer journeys
• Assist with the launch of additional regional CRM accounts
• Support the launch and ongoing management of the loyalty programme
• Analyse campaign performance using CRM reporting tools and Google Analytics
• Identify opportunities to improve campaign performance and customer engagement
• Collaborate with Marketing, Creative, PR and wider teams to ensure campaigns are delivered accurately and on time
• Bring a data-driven approach to testing, reporting and decision making

What We’re Looking For

• At least one year of hands‑on CRM experience (agency or in‑house preferred)
• A degree or equivalent experience in Marketing, Business, Psychology or a related discipline
• Experience using CRM platforms such as Klaviyo, Attentive or similar ESPs
• Excellent written and verbal communication skills
• Strong organisational skills with excellent attention to detail
• Confidence working with data in Excel or Google Sheets
• A logical and analytical mindset with an interest in customer behaviour and marketing technology
• A creative mindset with an interest in content and customer experience
• A genuine interest in CRM, luxury retail and e‑commerce
• Experience supporting CRM activity across international markets is desirable

Bonus Points For

• Experience with email marketing platforms
• Understanding of customer journeys and lifecycle marketing
• Awareness of how AI tools such as ChatGPT can support CRM planning and content creation
• Experience using design tools such as Figma or Adobe Creative Suite
• Interest in sustainable, ethical or luxury consumer brands
• A structured development path with mentorship from experienced CRM professionals
• The opportunity to work across three growing luxury jewellery brands
• A supportive and collaborative digital marketing team focused on experimentation and results
• Vitality Health Insurance
• 24‑hour Employee Assistance Programme
• One additional day off for your birthday
• Cycle to work Scheme

Join us and help shape exceptional digital experiences for customers around the world.