Luxury Jewellery Sales Consultant - Bespoke Experience

Diamond Factory; Thurrock; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Vitality private healthcare

Birthday leave

Perkbox access

20 days annual leave + bank holidays

Enhanced maternity and paternity leave

40 hours per week, weekends included

Referral scheme

Job summary

Diamonds Factory, part of Neve Jewels Group, seeks a Luxury Jewellery Sales Consultant to join our boutique showroom. You will deliver an exceptional client experience, guide bespoke design journeys, and build lasting relationships with discerning customers.

Based in a UK showroom, you will support regional stores, handle consultations across channels, and contribute to a polished brand experience with a strong emphasis on craftsmanship and ethical sourcing.

Qualifications

• 1–2 years in premium or luxury retail with a proven sales track record.
• Jewellery or luxury product training (e.g., GIA, JAA) is highly regarded.
• Outstanding written and verbal communication skills.
• Experience handling consultations via phone, video, and in person.

Responsibilities

• Conduct client lounge appointments and guide bespoke design journeys.
• Deliver seamless luxury experience from welcome to post-sale and maintain relationships.
• Achieve monthly sales targets through consultative recommendations and closing.
• Maintain knowledge of collections, materials, and craftsmanship for bespoke conversations.
• Use CRM and internal systems to process orders, manage inquiries, and escalate complex matters.

Skills

Premium luxury retail experience

Jewellery/luxury product training

Excellent communication skills

Consultation via phone/video/in-person

System literacy and quick learner

Team player with positive attitude

Brand ambassador with styling eye

Attention to detail in client and CMS

Customer-first mindset

Job description

Diamonds Factory, part of Neve Jewels Group, seeks a Luxury Jewellery Sales Consultant to join our boutique showroom. You will deliver an exceptional client experience, guide bespoke design journeys, and build lasting relationships with discerning customers.

Based in a UK showroom, you will support regional stores, handle consultations across channels, and contribute to a polished brand experience with a strong emphasis on craftsmanship and ethical sourcing.