CRM Executive (Onboarding)

TN United Kingdom; London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading technology retailer in the UK is seeking a CRM Executive to enhance customer journeys through effective campaign management. This role involves collaboration with various stakeholders to deliver high-quality CRM initiatives, requiring strong analytical and organizational skills. Join a team dedicated to innovation and customer satisfaction.

Benefits

25 days of annual leave plus bank holidays

Competitive pension scheme

Discretionary bonus scheme

Life Assurance

Staff discounts and offers

Qualifications

• 1-2 years’ experience in managing triggered campaigns end-to-end.
• Experience in fast-paced environments; retail experience is preferred.
• Strong organizational skills and ability to manage multiple projects.

Responsibilities

• Support planning and development of CRM campaigns to enhance customer experience.
• Manage end-to-end fulfillment campaigns and coordinate with stakeholders.
• Oversee reporting and analysis to optimize onboarding communications.

Skills

Stakeholder Management

Analytical Skills

Project Management

CRM Innovation

Interpersonal Skills

Job description

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London (Hybrid Working)

Permanent, Full Time, Grade 3

At Currys, we’re passionate about helping everyone enjoy amazing technology. As the UK’s leading retailer of tech, we pride ourselves on the service our 25,000 caring colleagues provide. Working as one team, we learn and grow together, celebrating every moment that makes each day special.

The CRM Executive will play a key role in delivering the onboarding programme strategy and supporting wider CRM lifecycle initiatives. Their work will directly impact how Currys communicates with customers, collaborating closely with the CRM Manager to create personalized and engaging customer journeys.

The role involves daily collaboration with internal and external stakeholders to ensure timely and objective-driven campaign delivery. The executive will own key projects and leverage their knowledge of triggers to craft customer-centric journeys.

Key Responsibilities:

• Support the planning, development, and review of CRM campaigns, focusing on onboarding, service, and fulfillment communications to enhance customer experience.
• Assist in implementing the CRM onboarding strategy, including testing opportunities and updating stakeholders.
• Manage end-to-end fulfillment campaigns, translating requirements into data and creative briefs.
• Champion the CRM campaign delivery process, ensuring timely and high-quality project completion.
• Create creative briefs and coordinate with Currys Studio and external agencies to meet campaign objectives.
• Oversee reporting and analysis to optimize onboarding communications and meet campaign goals.

Required Skills & Experience:

• 1-2 years’ experience in managing triggered campaigns end-to-end.
• Strong stakeholder management skills.
• Innovative use of CRM to propose new ideas and champion change.
• Numerate, analytical, with report generation and insight derivation skills.
• Proactive with a positive, 'Can do' attitude.
• Excellent organizational skills, able to meet deadlines and work under pressure.
• Ability to manage multiple projects simultaneously.
• Strong interpersonal skills and a team-oriented mindset.
• Experience in fast-paced environments; retail experience is preferred.

We value our people and offer rewards such as 25 days of annual leave (plus bank holidays), a competitive pension scheme, and benefits including:

• Discretionary bonus scheme
• Life Assurance
• Staff discounts and offers

Join us to develop your career through ongoing training and new opportunities, helping shape your future and ours. As the UK's largest recycler and repairer of tech, we aim to make a meaningful impact on people and the planet.