CRM Executive

The Change Partners - Global talent specialists for a connected world; Greater London; Hybrid; GBP 17,000 - 28,000; Part time

Job summary

The Change Partners - Global talent specialists for a connected world is partnering with a global technology organisation to hire an Entry-Level CRM Campaign Manager focused on high-impact, multi-channel campaigns in the London area. You will support campaign strategy across 16 European markets using Email, Push, WhatsApp, and app channels.

This contract role is hybrid in London and pays £152 per day, with opportunities to learn and contribute across global teams.

Qualifications

• Degree or equivalent qualification preferred.
• Experience with data analytics tools, such as Qlik Sense.
• Team player with strong communication and collaboration skills.
• Excellent verbal, written, and presentation skills.
• Thrives in fast-paced environments with multiple priorities and deadlines.
• Skilled in Excel and PowerPoint.

Responsibilities

• Develop, shape, and optimise European CRM strategies across 16 markets to deliver on-brand campaigns.
• Execute campaigns across Email, Push, Loyalty App, WhatsApp, RCS/SMS, and Shop App.
• Collaborate with global HQ, product divisions, Live Commerce, and Shop App to align CRM propositions.
• Support segmentation and personalisation strategies to drive acquisition, retention, and engagement.
• Lead segmentation briefs and present strategy updates in weekly calls.
• Guide local market teams to ensure execution aligns with global HQ strategy.
• Monitor regional CRM performance and use data insights to optimise messaging, targeting, and timing.
• Champion test-and-learn to evaluate new tools and tactics for campaign improvement.

Skills

Data analysis

Communication

Presentation

Excel

PowerPoint

Teamwork

Proactive

Education

Bachelor's degree or equivalent

Tools

Qlik Sense

Job description

We are partnering with a global technology organisation to hire an Entry‑Level CRM Campaign Manager focused on high‑impact, multi‑channel campaigns.

You will support campaign strategy across 16 European markets using Email, Push, WhatsApp, and app channels. This position will work closely with internal teams, regional subsidiaries, agency partners, and global HQ to test new initiatives, optimise performance, and align CRM activity with business growth.

It is a contract role paying £152 per day.

It is based in the London Area on a hybrid basis.

Key responsibilities:

• Work with the CRM Campaign Manager to develop, shape, and continuously optimise European CRM strategies, ensuring campaigns deliver a premium, on‑brand experience on time.
• Execute campaigns across multiple touchpoints, including Email, Push, Loyalty App, WhatsApp, RCS/SMS, and Shop App.
• Partner with internal stakeholders (global HQ, product divisions, Live Commerce, Shop App) and agency partners to align and deliver CRM propositions.
• Support development of segmentation and personalisation strategies to drive customer acquisition, retention, and engagement, including leading segmentation briefs.
• Act as a key point of contact for launches, presenting strategy updates, performance, and optimisation plans in weekly calls.
• Guide local market teams, ensuring local execution aligns with global HQ strategy.
• Monitor and analyse regional CRM campaign performance, using data insights to optimise messaging, targeting, and timing.
• Champion a test‑and‑learn culture to evaluate new tools, approaches, and tactics that improve campaign effectiveness.

Your background:

• Team player
• Data analysis skills to improve campaign performance
• Strong communication and collaboration skills
• Proactive
• Excellent verbal, written, and presentation skills
• Thrives in fast‑paced environments, with multiple priorities and deadlines
• Skilled in Excel and PowerPoint
• Degree or equivalent qualification preferred
• Experience with data analytics tools, such as Qlik Sense