CRM Delivery Lead – Dynamics 365 | 12-Month Contract

Ronald McDonald House; England; On-site; GBP 70,000 - 95,000; Full time

Job summary

Ronald McDonald House UK is seeking an experienced CRM Data Delivery Lead to enhance Microsoft Dynamics 365 CE across the charity. You will guide backlog priorities, define requirements, and govern CRM changes to improve data quality and processes that support families and supporters.

You will translate business priorities into clear product decisions, drive discovery workshops, and coordinate with teams across Engagement, Fundraising, Marketing, Operations, Finance and Data.

Qualifications

• Substantial experience with Microsoft Dynamics 365 Customer Engagement.
• Strong capability in stakeholder discovery, workshops, process mapping, and user stories.
• Experience managing CRM product backlogs and delivering from idea to adoption.
• Experience improving CRM-enabled business processes.
• Ability to define CRM data requirements, performance measures and reporting needs.

Responsibilities

• Own CRM product ownership and delivery management for Dynamics 365 CE.
• Maintain the product backlog with clear, prioritized items connected to outcomes.
• Apply product management discipline including value assessment and acceptance criteria.
• Manage CRM work from discovery through design, build, test, release and adoption.
• Develop clear project plans with milestones, risks and responsibilities.
• Coordinate delivery across stakeholders, Data, IT and external partners.
• Assess CRM changes for process, data, security, privacy and integration impact.

Skills

D365 CE

Backlog management

Stakeholder facilitation

Process mapping

Documentation

Tools

Power Platform

Job description

Ronald McDonald House UK is seeking an experienced CRM Data Delivery Lead to enhance Microsoft Dynamics 365 CE across the charity. You will guide backlog priorities, define requirements, and govern CRM changes to improve data quality and processes that support families and supporters.

You will translate business priorities into clear product decisions, drive discovery workshops, and coordinate with teams across Engagement, Fundraising, Marketing, Operations, Finance and Data.