CRM & Customer Engagement Operations Lead

Novo Nordisk A/S; Gatwick; On-site; GBP 90,000 - 130,000; Full time

Job summary

Novo Nordisk A/S in the UK is seeking a Customer Engagement Operations & CRM Lead to design the CRM strategy and roadmap, drive Veeva adoption, and align Customer Engagement, Marketing and Technology for one operating model. You will enable faster, clearer, and better-coordinated customer interactions to support people living with chronic diseases.

The role requires strong CRM strategy, stakeholder management, and program leadership across multiple workstreams, with a focus on governance, data

Qualifications

• CRM strategy design and roadmapping experience.
• Ability to translate business needs into operational processes.
• Strong stakeholder management and governance.

Responsibilities

• Design UK CRM strategy and roadmap.
• Lead Veeva adoption and value realization.
• Define KPIs and monitor CRM performance.
• Ensure governance, privacy, and regulatory compliance.

Skills

CRM strategy

Veeva CRM/Vault

Cross-functional leadership

Data-driven decisions

Education

Bachelor’s degree in Business/Marketing/Tech/Digital/Data

Tools

Veeva CRM

Salesforce

Job description

Novo Nordisk A/S in the UK is seeking a Customer Engagement Operations & CRM Lead to design the CRM strategy and roadmap, drive Veeva adoption, and align Customer Engagement, Marketing and Technology for one operating model. You will enable faster, clearer, and better-coordinated customer interactions to support people living with chronic diseases.

The role requires strong CRM strategy, stakeholder management, and program leadership across multiple workstreams, with a focus on governance, data