CRM Business Analyst — Hybrid (Birmingham)

Wesleyan; Birmingham; Ibrido; GBP 50.000 - 61.000; Part-time

Vantaggi offerti da questo lavoro

Annual bonus

28 days annual leave + culture day

Company pension scheme

Descrizione del lavoro

Wesleyan in the United Kingdom is seeking a Business Analyst to bridge business stakeholders and the CRM Scrum Team, ensuring CRM solutions deliver measurable value and align with strategic goals. The role focuses on eliciting requirements, translating them into user stories, and coordinating data mappings for integrations.

Hybrid work from Birmingham with two days in the office per week, a 12-month FTC at 35 hours per week, and a salary up to £55,000 based on skills and experience.

Competenze

• Elicit, analyse, document and validate business requirements.
• Translate business needs into user stories and acceptance criteria.
• Conduct impact assessments and gap analysis.
• Analyse and document integration requirements between CRM and external systems.
• Define and maintain data mapping specifications for integrations and data migration.
• Facilitate workshops and process-mapping sessions.
• Support backlog refinement and prioritisation.
• Ensure user stories meet the definition of ready.
• Create process maps and user journeys.
• Support UAT and test scenario creation.
• Assist with defect triage and validation.
• Promote continuous improvement and best practice.

Mansioni

• Strong stakeholder management and relationship-building skills
• Requirements elicitation and user story definition
• Strong communication and facilitation skills
• Experience analysing and documenting system integrations between CRM and business systems
• Experience defining and managing data mapping requirements, data flows and transformations
• Understanding of end-to-end business processes across integrated applications
• CRM experience ideally Microsoft Dynamics 365 (desirable)
• Knowledge of API-led integrations and integration patterns (desirable)
• Annual Performance based Bonus – based on a mixture of company and personal performance
• 28 days annual leave (plus 1 additional “culture day” & bank holidays) – increases to 30 days with 5 years’ service
• Company pension scheme - matched plus 2% (up to 10%)
• Free secure underground Birmingham city centre parking (available on weekends for personal use – subject to availability)
• Cashback and discounts on major brands in retail, leisure, health, and wellbeing
• Enhanced maternity & paternity pay
• 2 volunteering days per year
• Life assurance?

Conoscenze

Stakeholder management

Requirements elicitation

User story definition

Facilitation

CRM understanding

Data mapping knowledge

UAT support

Descrizione del lavoro

Wesleyan in the United Kingdom is seeking a Business Analyst to bridge business stakeholders and the CRM Scrum Team, ensuring CRM solutions deliver measurable value and align with strategic goals. The role focuses on eliciting requirements, translating them into user stories, and coordinating data mappings for integrations.

Hybrid work from Birmingham with two days in the office per week, a 12-month FTC at 35 hours per week, and a salary up to £55,000 based on skills and experience.