CRM & Dynamics 365 BA — Hybrid Contract in Edinburgh

Synchro; City of Edinburgh; Hybrid; GBP 65,000 - 83,000; Full time

Job summary

Synchro is seeking an experienced Business Analyst for an initial 3-month contract in Edinburgh with hybrid working (2–3 days onsite, 2–3 days remote). You will work on a large IT transformation project, focusing on CRM, Dynamics 365, and business systems implementation.

Key duties include requirements gathering, stakeholder engagement, and process improvement across integrations. Agile/Scrum experience is essential to drive successful outcomes in a complex environment.

Qualifications

• Experience in CRM and Microsoft Dynamics 365 implementations.
• Strong requirements gathering and stakeholder engagement skills.
• Experience leading business process analysis and transformation projects.
• Familiar with Agile and Scrum methodologies and large IT transformation programs.

Responsibilities

• Analyze and capture business needs for CRM and ERP integrations.
• Collaborate with stakeholders to design and implement business processes.
• Support systems transformation and data integration across platforms.

Skills

CRM

Requirements gathering

Stakeholder engagement

Business process analysis

Agile & Scrum

Systems integration

Tools

Microsoft Dynamics 365

Job description

Synchro is seeking an experienced Business Analyst for an initial 3-month contract in Edinburgh with hybrid working (2–3 days onsite, 2–3 days remote). You will work on a large IT transformation project, focusing on CRM, Dynamics 365, and business systems implementation.

Key duties include requirements gathering, stakeholder engagement, and process improvement across integrations. Agile/Scrum experience is essential to drive successful outcomes in a complex environment.