CRM Adoption & Training Specialist (Hybrid)

Fynity; Stevenage; Hybrid; GBP 49,500 - 60,500; Full time

Benefits offered by this job

Annual company bonus (up to £2,500)

Pension (up to 14% combined contribution)

Overtime + Flexi leave (up to 15 extra days off)

Enhanced parental leave and family support benefits

Subsidised meals and free parking

Flexible hybrid working environment

Job summary

A leading technology firm seeks a CRM Support and Training Expert in Stevenage. This role involves delivering training on Microsoft Dynamics CRM, providing user support, and driving technology adoption. The ideal candidate has experience with CRM tools, strong communication skills, and is eligible for SC Clearance. The position offers up to £55,000, an annual bonus, a hybrid working model, and excellent benefits.

Qualifications

• Experience with Microsoft Dynamics or Salesforce CRM.
• Strong communication skills for interacting with all levels.
• Proven experience in training or change management.

Responsibilities

• Analyse training and support needs across departments.
• Design and deliver engaging CRM training.
• Provide hands-on user support during and after rollout.
• Measure adoption success and identify improvement areas.
• Translate business needs into actionable CRM enhancements.
• Collaborate with teams to resolve issues and drive adoption.
• Promote best practices and support continuous learning.

Skills

Experience with Microsoft Dynamics or Salesforce CRM

Strong communication skills

Experience delivering training or change management

Experience within a regulated industry

Education

Relevant degree (Business, IT, or related field)

Job description

A leading technology firm seeks a CRM Support and Training Expert in Stevenage. This role involves delivering training on Microsoft Dynamics CRM, providing user support, and driving technology adoption. The ideal candidate has experience with CRM tools, strong communication skills, and is eligible for SC Clearance. The position offers up to £55,000, an annual bonus, a hybrid working model, and excellent benefits.