CRM Administrator (Dynamics 365)

Story Terrace Inc.; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is on the lookout for a proactive Microsoft Dynamics 365 CRM Administrator to enhance their newly acquired platform. In this pivotal role, you will optimize business processes and boost productivity by customizing platform functionalities and managing user access. Collaborating with key stakeholders, you will identify opportunities for system enhancements and provide essential support to users. If you are a detail-oriented individual with a knack for problem-solving and a passion for technology, this is the perfect opportunity to make a significant impact in a dynamic environment.

Qualifications

• Proven experience as a CRM Administrator with Dynamics 365 and Click Dimensions.
• Strong skills in translating business requirements into effective technical solutions.

Responsibilities

• Administer and maintain the Dynamics 365 platform and Click Dimensions.
• Provide first line CRM support and customise the platform to meet business objectives.

Skills

Microsoft Dynamics 365

Click Dimensions

Microsoft Power Platform

PowerApps

Power Automate

Power BI

Dataverse

CRM Administration

Problem-solving

Education

Dynamics 365 Certificate

Tools

Dynamics 365

Click Dimensions

Job description

About the Company

The Legal 500 Series is a market-leading directory renowned for its extensive analysis, rankings, and detailed editorial on the top global business law firms.

About the Role

We are seeking an experienced and proactive Microsoft Dynamics 365 CRM Administrator to join our team. In this role, you will be responsible for maintaining and enhancing our newly acquired Dynamics 365 platform to optimise business processes and increase productivity. You will collaborate closely with key stakeholders to understand their needs, customise platform functionalities, and manage user access and permissions. The ideal candidate will have expertise in building modules and tailoring workflows to meet business requirements.

Key Responsibilities

1. Administer and maintain the Dynamics 365 platform and Click Dimensions, including managing user access, profiles, roles, and security settings.
2. Provide first line CRM support to the business users.
3. Customise and configure the platform to meet business objectives, including creating and managing custom modules and automating processes.
4. Monitor system performance, troubleshoot, and resolve operational or functional issues.
5. Stay up to date with the latest Dynamics 365 releases, features, and best practices.
6. Identify opportunities for process optimisation and system enhancements to improve functionality.
7. Assist with the integration of new features, applications, and third-party systems.
8. Maintain comprehensive documentation of Dynamics 365 configurations and processes.
9. Provide system training to users.

What We’re Looking For

1. Proven experience as a CRM Administrator with Dynamics 365 and Click Dimensions.
2. Good knowledge of Microsoft Power Platform - PowerApps, Power Automate, Power Bi, Dataverse etc.
3. Good understanding of Marketing Automation Platform such as ClickDimensions.
4. A capability to serve as the in-house subject matter expert (SME) for Dynamics 365 and resolve day-to-day technical issues.
5. Strong skills in translating business requirements into effective technical solutions.
6. Excellent problem-solving abilities with a focus on troubleshooting and resolving system issues.
7. A self-motivated, detail-oriented individual who can manage multiple priorities in a dynamic environment.
8. Appropriate Dynamics 365 Certificate such as Dynamics 365 Fundamentals (CRM) preferable.