CRM Administrator

JR United Kingdom; York; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a dynamic and rapidly growing company as a CRM Administrator, where you'll manage and enhance the digital platform Zoho One. This role offers the chance to work in a collaborative environment, providing user training and technical support while optimizing systems for efficiency. With generous holidays, private healthcare, and exciting incentives, this position not only allows you to contribute to the company's success but also supports your personal growth and well-being. Be part of an ambitious team that values your contributions and fosters a vibrant workplace culture.

Benefits

Generous holiday allowance

Private healthcare

Pension contribution

Life cover

Retail discounts

Exciting incentives

Collaborative culture

Vibrant workplace

Qualifications

• Experience in business system administration or IT system management.
• Strong understanding of configuring and customizing enterprise applications.

Responsibilities

• Administer and customize Zoho One to meet company needs.
• Provide training and support to users while troubleshooting issues.

Skills

CRM Administration

Data Management

User Training

Problem-Solving

Communication Skills

System Optimization

Tools

Zoho One

APIs

Job description

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Communicate specialise in IT, cybersecurity, and connectivity solutions, keeping thousands of businesses across the UK connected and secure. As a leading managed security provider, we support organisations at every stage of growth—offering next-generation threat detection, incident response, and high-performance network solutions.

We’re looking for an experienced CRM Administrator to manage, develop and maintain our digital platform; Zoho One. This includes user setup, security, workflows and customisations. You will also provide training and support to system users and troubleshoot any issues.

What You’ll Do

• Administer, configure, and customize business applications to align with company needs
• Manage user accounts, permissions, and security settings
• Perform data imports, exports, and migrations
• Monitor system performance and troubleshoot issues.
• Develop and deliver user training and support (in person & online)
• Create and maintain user guides, documentation, and learning resources
• Build reports and dashboards to track key business metrics
• Identify opportunities for system optimization and process improvements
• Stay up to date with new features, integrations, and best practices

What We’re Looking For

• Experience in business system administration, CRM administration, or IT system management
• Strong understanding of configuring and customizing enterprise applications
• Proficiency in data management (importing, exporting, cleaning)
• Ability to generate and analyse reports and dashboards
• Excellent communication and problem-solving skills
• Experience in training users & providing technical support
• Self-motivated & proactive—you take initiative and love learning!
• Bonus: Knowledge of ZOHO One, APIs, integrations, and scripting for automation
• Note - this is a role covering maternity leave

Why Join Us?

• Generous holiday allowance – 25 days + bank holidays, accruing incremental days with a total of 30 days + bank holidays after 5 years’ service, so you can recharge and enjoy life outside of work
• Exciting incentives – Quarterly incentives, team outings, and exclusive rewards for top performers
• Private healthcare – Access to comprehensive medical coverage to support your health and wellbeing alongside cashback benefits for dental and optical
• Pension contribution – We contribute to your pension to help you plan for the future
• Life cover – 4x your salary in life assurance, providing peace of mind for you and your loved ones
• Retail discounts – Enjoy exclusive savings with top retailers, helping you make the most of your earnings
• A collaborative culture – A supportive, team-driven environment where your contributions are recognised and rewarded
• A vibrant workplace – Professional, ambitious, and energetic – we bring passion to everything we do and believe in enjoying the journey
• Be part of something big – We’re a rapidly growing, private equity-backed business with ambitious expansion plans. This is an exciting opportunity to develop your career, contribute to real business success, and grow with us