CRM Administrator

FRP Advisory; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a detail-oriented CRM Administrator to enhance their data management systems. In this entry-level role, you will be pivotal in supporting users, managing data integrity, and providing insightful analysis. Your responsibilities will include troubleshooting, training teams on best practices, and collaborating with stakeholders to ensure effective CRM usage. This position offers an exciting opportunity to grow your skills in a dynamic environment while contributing to the success of the organization. If you're analytical, proactive, and eager to learn, this role is perfect for you.

Qualifications

• Experience with CRM platforms, especially MS Dynamics.
• Strong analytical mindset with ability to interpret data.

Responsibilities

• Provide first line support for help queries and manage the help desk.
• Manage and maintain CRM data ensuring accuracy and compliance.

Skills

CRM Platforms

Analytical Skills

Communication Skills

Attention to Detail

Organizational Skills

Tools

MS Dynamics

Job description

As a CRM Administrator, you will be responsible for managing and analysing data, ensuring accurate documentation of system change requirements. You will collaborate closely with users and stakeholders, addressing their queries and providing expert advice on best practices. This role requires a keen eye for detail, strong analytical skills, and excellent communication abilities to effectively support and enhance our systems and processes.

Key Responsibilities

• Providing first line support for help queries, troubleshooting, reporting, user onboarding and training and managing the help desk
• Acting as one of the system administrators, managing access and security
• Manage and maintain CRM data, ensuring data accuracy, integrity, and compliance with regulations
• Perform data cleansing and enrichment to support business development activities, resolving discrepancies or errors in client records to maintain database quality
• Train internal teams on CRM best practices, usage, and new features
• Manage the CRM knowledge base, create user guides and documentation and cascading best practice user comms
• Analysis of data to create reports, system views and dashboards and identify areas for improvement
• Support the implementation of technical development projects; eliciting business requirements from stakeholders and translate into user stories for development and performing testing

Qualifications

• Experience with CRM platforms (MS Dynamics is beneficial)
• Analytical mindset with the ability to interpret data and provide insights
• Understanding of CRM practices; business processes, automation and data management
• Ability to elicit information and work with a range of stakeholders
• Excellent organisational, time management and communication skills
• Proactive and inquisitive style, able to quickly learn and manage your own workload
• Evidence of having an attention to detail

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative, Analyst, and Consulting

• Industries

  Business Consulting and Services, Professional Services, and Financial Services

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