Critical Facilities Maintenance Shift Lead Engineer

NTT Global Data Centers; Hemel Hempstead; On-site; GBP 70,000 - 90,000; Full time

Job summary

NTT Data Centers in Hemel Hempstead is seeking an experienced Critical Facilities Maintenance Lead Engineer to manage a CFM team and deliver high‑standard FM services across our data center site.

You will supervise training, coverage for planned absences, and drills, while providing technical leadership on critical facility matters and incident responses within a mission critical environment.

Qualifications

• AP12 LV/ AP15 HV Authorized Person.
• 17th or 18th Edition certified (or comparable) electrical qualification, ideally electrical test & inspection
• HND or similar in Mechanical, Electrical, Building Services
• Health and Safety related (i.e. IOSH – Working Safely)

Responsibilities

• Maintain and supervise a CFM Engineering team
• Manage the CAFM system and ticketing queues
• Ensure there is continuous development of the sites Emergency Operations Procedures and Standard Operations Procedures
• Carry out operational and maintenance activities as directed, ensuring work is executed in a safe and compliant manner
• Assist in resolving technical issues with site operations
• Be the first level of escalation for technical and non‑technical issues for your CFM Engineering team
• Support the CFM Engineering teams to ensure correct operation of the critical services of the Data Centers
• Act as an Authorized Person for the SSOW for both Low Voltage and High Voltage systems
• Identify faults and accurately diagnose root causes
• Experience in facilities, operations or engineering; in a Data Center critical environment (ideal but critical environments such as hospitals or banking may be suitable)
• Working knowledge and understanding of engineering operations within Mission Critical Environments
• Creating and developing SOP and EOP documentation and other related/similar processes
• LV Switching experience (HV an advantage)
• Demonstrable experience in operating and fault finding complex and integrated M&E systems including (Transformers, LV, Generators, UPS, Electrical distribution, BMS, Air Conditioning, Fire suppression systems)

Skills

Team leadership

CAFM system management

Emergency procedures development

Root cause analysis

Strong communication

Organizational skills

Problem solving

UK driving licence

Education

AP12 LV/ AP15 HV Authorized Person

17th/18th Edition electrical qualification

HND or equivalent in Mechanical/Electrical/Building Services

IOSH - Working Safely

Job description

As the Critical Facilities Maintenance (CFM) Lead Engineer, you will report to the Critical Facilities Maintenance (CFM) Manager and will be responsible for the support and delivery of Facility Management (FM) services to NTT Data Centers, ensuring operational performance and efficiency is always maintained to the highest possible standards. Provide engineering support and guidance in general on property matters affecting the on‑going management and development of NTT Data Centers.

You will be responsible for the management of a team of CFM Engineers on your site, including but not limited to ensuring training matrix are up to date, ensure that all planned absences are covered, and scenario drills are completed. You will provide technical support and leadership across the site on critical facility matters, including first line responses to any incidents that arise. You will provide engineering services and guidance on facility matters affecting the day‑to‑day management and development of the critical and non‑critical infrastructure. Plan, manage and implement the delivery of FM services to the Data Centers ensuring optimal operational performance, and that compliance is always maintained to the highest possible standard. Provide engineering services and guidance in general on matters affecting the on‑going management and development of the Data Centers.

What will you do?

• Maintain and supervise a CFM Engineering team
• Manage the CAFM system and ticketing queues
• Ensure there is continuous development of the sites Emergency Operations Procedures and Standard Operations Procedures
• Carry out operational and maintenance activities as directed, ensuring work is executed in a safe and compliant manner
• Assist in resolving technical issues with site operations
• Be the first level of escalation for technical and non‑technical issues for your CFM Engineering team
• Support the CFM Engineering teams to ensure correct operation of the critical services of the Data Centers
• Act as an Authorized Person for the SSOW for both Low Voltage and High Voltage systems
• Identify faults and accurately diagnose root causes
• Experience in facilities, operations or engineering; in a Data Center critical environment (ideal but critical environments such as hospitals or banking may be suitable)
• Working knowledge and understanding of engineering operations within Mission Critical Environments
• Creating and developing SOP and EOP documentation and other related/similar processes
• LV Switching experience (HV an advantage)
• Demonstrable experience in operating and fault finding complex and integrated M&E systems including (Transformers, LV, Generators, UPS, Electrical distribution, BMS, Air Conditioning, Fire suppression systems)

What are we looking for?

• Good numerical and literacy skills and high levels of computer literacy
• Excellent organizational skills with the ability to prioritize
• Good analytical/ problem solving skills
• The ability to communicate effectively at all levels with good relationship building skills
• Self‑motivated and keen to develop, with a willingness and desire to learn
• Keen to share knowledge with colleagues
• To possess initiative with an inquisitive nature, unafraid to ask appropriate questions
• Full driving license valid for use in the UK
• To undergo full security checks to BS7858:2019 standard

Essential qualifications relevant to the role

• AP12 LV/ AP15 HV Authorized Person
• 17th or 18th Edition certified (or comparable) electrical qualification, ideally electrical test & inspection
• HND or similar in relevant area (Mechanical, Electrical, Building Services)
• Health and Safety related (i.e. IOSH – Working Safely)

Desirable qualifications relevant to the role

• NVQ / City & Guilds in Refrigeration & Air Conditioning (Level 2 or 3)
• F‑Gas Certification (essential for working with refrigerants)
• Strong electrical & mechanical knowledge of HVAC/chiller systems
• Experience with commercial or industrial chillers (air or water‑cooled)
• L8 Legionella Management (company will train you to the required standard)

Who we are

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local‑to‑global data center expertise, aligned with our connected platform of AI‑ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.