Crisis & Resilience Adviser – Community Support

THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX; Nottingham, Beeston, Gedling, Rushcliffe; Remote; GBP 25,000 - 26,000; Full time

Job summary

Citizens Advice Nottinghamshire Central and South is recruiting an Adviser (Crisis & Resilience) to provide face-to-face, telephone and digital information, advice and support on benefits, debt, housing and financial resilience across Ashfield, Beeston, Nottingham City and Gedling & Rushcliffe. The role is full-time (37 hours per week) with starting salaries between £24,900 and £26,344 per annum.

Training will be provided, and progression is available through competency levels.

Qualifications

• Experience in an advice agency or dealing with clients one-to-one.
• Excellent written and verbal communication skills.
• Able to work independently and with strong organisational skills.
• Willingness to learn with full training provided.

Responsibilities

• Provide face-to-face, telephone and digital information, advice and support.
• Cover diverse locations in the specified districts and outreach sites.
• Work towards performance targets with a proactive, customer‑focused approach.
• Complete training on case recording systems and maintain accurate records.

Skills

Communication skills

Independence

Organised

Attention to detail

Customer service

Non-judgemental approach

Tools

Case recording systems

Job description

Citizens Advice Nottinghamshire Central and South is recruiting an Adviser (Crisis & Resilience) to provide face-to-face, telephone and digital information, advice and support on benefits, debt, housing and financial resilience across Ashfield, Beeston, Nottingham City and Gedling & Rushcliffe. The role is full-time (37 hours per week) with starting salaries between £24,900 and £26,344 per annum.

Training will be provided, and progression is available through competency levels.