Part-Time Welfare Services Assistant (27h) – Crisis Support

ESSENTIAL EMPLOYMENT LTD; Nottingham; On-site; GBP 14,000 - 21,000; Part time

Job summary

Essential Employment Ltd. is seeking a part-time Business Services Assistant in Nottingham. The role is office-based, initially in Long Eaton, with a plan to move to Heanor, 27 hours weekly, primarily handling welfare-related calls with residents and professionals.

The successful candidate will demonstrate empathy, handle crises calmly, and help reduce stress for residents through timely, supportive communication. This is a temporary contract and subject to pre-employment checks.

Qualifications

• Experience speaking with residents and professionals on the telephone.
• Ability to work calmly under pressure in a busy welfare team.
• Strong communication and listening skills for sensitive cases.

Responsibilities

• Speak with residents and professionals on the phone to assist welfare needs.
• Show empathy and respond promptly to crises to reduce resident stress.
• Work as part of a team in a short-hour, office-based role.

Skills

Empathy

Telephone communication

Crisis support

Teamwork

Job description

Essential Employment Ltd. is seeking a part-time Business Services Assistant in Nottingham. The role is office-based, initially in Long Eaton, with a plan to move to Heanor, 27 hours weekly, primarily handling welfare-related calls with residents and professionals.

The successful candidate will demonstrate empathy, handle crises calmly, and help reduce stress for residents through timely, supportive communication. This is a temporary contract and subject to pre-employment checks.