Crisis & Financial Support Lead

RBKC Careers; Greater London; Hybride; GBP 45 000 - 60 000; Plein temps

Résumé du poste

RBKC Careers is seeking a Financial Support Manager to lead frontline resident support services in Kensington and Chelsea. You will guide a dedicated team, ensure fair, timely assistance and manage complex cases with sound judgement.

Based in the borough, the role combines office presence with a hybrid working pattern, and focuses on delivering crisis payments and welfare services with strong governance and data-driven improvements.

Qualifications

• Proven operational leadership in front-line public services.
• Empathetic, person-centred decision making for complex cases.
• Strong understanding of welfare benefits and discretionary support schemes.

Responsabilités

• Provide hands-on leadership across Resident Financial Support services.
• Oversee Crisis Payments and Local Welfare provision within budgetary limits.
• Use MI tools (Excel/Power BI) to monitor performance and inform policy reviews.

Connaissances

Leadership

Public service

Welfare benefits knowledge

Data analysis

Team development

Outils

Excel

Power BI

Description du poste

RBKC Careers is seeking a Financial Support Manager to lead frontline resident support services in Kensington and Chelsea. You will guide a dedicated team, ensure fair, timely assistance and manage complex cases with sound judgement.

Based in the borough, the role combines office presence with a hybrid working pattern, and focuses on delivering crisis payments and welfare services with strong governance and data-driven improvements.