Crisis & Incident Response Specialist

Aviva plc; United Kingdom; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Pension up to 14% depending on your a​

29 days holiday + bank holidays

Aviva Private Medical Benefit

Matching Share Plan

Save As You Earn

Discount on Aviva products

Volunteering days

Flexible benefits

Cycle to work

Wellbeing support

Job summary

Aviva plc is seeking a Crisis Management Specialist in the UK with experience in crisis and incident management, operational resilience and crisis exercises.

You will join the Corporate Services and Resilience team to strengthen Aviva's ability to respond to major incidents, develop and improve our crisis management framework, and support executive decision-making during disruptions. The role includes a 24/7 rota and hybrid working options.

Qualifications

• Experience in crisis management, incident management, operational resilience or related discipline within a large/regulated environment.
• Experience designing and delivering crisis exercises, simulations or scenario tests.
• Experience developing or maintaining crisis management frameworks, plans, processes and playbooks.
• Experience undertaking post-incident/exercise reviews, identifying lessons and driving remediation with executive reporting.

Responsibilities

• Design and facilitate crisis exercises, simulations and testing activities to ensure leadership teams are prepared.
• Provide expert support during live incidents, coordinating response activity and governance.
• Maintain situational awareness and support effective decision-making during disruptions.
• Be part of the 24/7 Crisis Leadership Support rota to ensure Aviva readiness.

Skills

Crisis management

Incident management

Operational resilience

Crisis exercises

Job description

Aviva plc is seeking a Crisis Management Specialist in the UK with experience in crisis and incident management, operational resilience and crisis exercises.

You will join the Corporate Services and Resilience team to strengthen Aviva's ability to respond to major incidents, develop and improve our crisis management framework, and support executive decision-making during disruptions. The role includes a 24/7 rota and hybrid working options.