Crime Centre Operator - CCTV & Risk Intelligence

NEXT plc; Rotherham; On-site; GBP 27,000 - 38,000; Full time

Job summary

NEXT plc operates a control room in Dearne Valley, monitoring CCTV to protect sites, colleagues and brand assets. You will analyse risk intelligence, process incident reports, and provide live support to field and in-store loss prevention teams, while ensuring GDPR-compliant data handling and strong frontline communication.

You will also assist with training and maintaining high performance standards under the Crime Centre Manager, coordinating responses to incidents as they arise.

Qualifications

• Experience using CCTV systems to review incidents and breaches.
• Strong written and verbal communication when handling calls and reports.
• Ability to analyse data and risk intelligence to produce actionable packages.
• Calm, confident decision making and ownership in high-pressure situations.

Responsibilities

• Proactively monitor CCTV across sites and review incidents.
• Log, escalate and manage safety incidents in real time; assist crisis teams.
• Produce intelligence packages for internal partners and external agencies.
• Respond to live queries and maintain GDPR-compliant handling of data.
• Train new control room staff and maintain high performance standards.
• Coordinate responses to incidents with field and in-store teams.

Skills

CCTV operation and analysis

Communication skills (written and oral

Risk assessment and data analysis

Decision making under pressure

Tools

CCTV systems

Microsoft Office

Google Workspace

Job description

NEXT plc operates a control room in Dearne Valley, monitoring CCTV to protect sites, colleagues and brand assets. You will analyse risk intelligence, process incident reports, and provide live support to field and in-store loss prevention teams, while ensuring GDPR-compliant data handling and strong frontline communication.

You will also assist with training and maintaining high performance standards under the Crime Centre Manager, coordinating responses to incidents as they arise.