Crew Leader & Duty Manager - Front Desk & F&B Lead

Hotel Co 51 UK; Aberdeen City; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Health Cash Plan

Discounted room rates for you and your

Discount on Food & Beverages at hotels

Enhanced Maternity/Paternity/Adoption

Pension scheme

Twenty eight holidays (annually)

Job summary

Hotel Co 51 UK is hiring a Crew Leader (Duty Manager) for MOXY Aberdeen Airport. The role oversees reception operations, ensuring consistently excellent guest service while managing day-to-day hotel operations and Duty Management responsibilities.

The position requires leadership experience, flexibility in shifts across all hours, and a focus on guest satisfaction, brand standards, and operational efficiency in a busy hotel environment.

Qualifications

• Minimum 3 years’ experience in the service industry.
• Must have experience of team management.
• Knowledge of Opera property management system.
• Knowledge of Micros POS systems.
• Knowledge of Food Safety & Licensing laws.
• Personal travel industry experience is a plus.
• Excellent communication in English (spoken and written).
• Social media knowledge is a plus.

Responsibilities

• Play multiple roles from front desk to barista and greeter.
• Manage day-to-day hotel operations and Duty Management.
• Full flexibility in shifts, 7 days a week (early, late, night).
• Deliver exceptional guest service and guest relations.
• Lead and develop the team to deliver the Moxy standard.
• Oversee Food & Beverage outlets and guest check‑in/out processes.
• Ensure compliance with licensing, safety, and payment procedures.
• Mentor new crew members and ensure training is up to date.

Skills

Team management

Opera

Micros

Food safety & licensing

Travel industry familiarity

English communication

Social media knowledge

Tools

Opera

Micros

Job description

Hotel Co 51 UK is hiring a Crew Leader (Duty Manager) for MOXY Aberdeen Airport. The role oversees reception operations, ensuring consistently excellent guest service while managing day-to-day hotel operations and Duty Management responsibilities.

The position requires leadership experience, flexibility in shifts across all hours, and a focus on guest satisfaction, brand standards, and operational efficiency in a busy hotel environment.