Hands-On Hotel Ops Leader - F&B & Guest Experience

Hotel Co 51 UK; Aberdeen City; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Health Cash Plan

Discounted room rates for you and your

Discount on Food & Beverages at hotels

Enhanced parental leave pay

Pension scheme

Twenty eight holidays increasing to 33

Job summary

Moxy Aberdeen Airport, operated by Hotel Co 51, seeks an Operations Manager (Assistant Captain) to lead hands-on hotel operations and guest relations. You will live the MOXY vibe, manage front-of-house and F&B, and drive performance from the floor with your team.

Ideal candidates have at least 2 years in hotel management and strong people leadership, plus familiarity with Opera PMS and Micros. This full-time role emphasizes guest satisfaction and brand standards.

Qualifications

• Minimum 2 years hotel management experience.
• Minimum 2 years team management.
• Experience with Opera or similar PMS is preferred.
• Knowledge of Food Safety and licensing laws.
• Experience in managing F&B operations is desirable.

Responsibilities

• Supports the General Manager in all aspects of hotel management.
• Delivers exceptional guest service and positive guest experiences.
• Recruits and develops a team delivering MOXY-standard service.
• Ensures profitable hotel operation aligned with company goals.
• Manages team, enforces policies, and participates in day-to-day tasks.
• Oversees F&B outlets and room check-in/check-out processes.
• Upholds food safety and licensing policies; supports brand initiatives.

Skills

People management

Guest relations

Customer service

Operations leadership

Team development

Tools

Opera PMS

Micros POS

Job description

Moxy Aberdeen Airport, operated by Hotel Co 51, seeks an Operations Manager (Assistant Captain) to lead hands-on hotel operations and guest relations. You will live the MOXY vibe, manage front-of-house and F&B, and drive performance from the floor with your team.

Ideal candidates have at least 2 years in hotel management and strong people leadership, plus familiarity with Opera PMS and Micros. This full-time role emphasizes guest satisfaction and brand standards.