Credit Hire Technical Supervisor

Keoghs LLP; Lancashire; On-site; GBP 25,000 - 90,000; Full time

Benefits offered by this job

Davies Incentive Plan

25 days holiday per year (rising with/

Job summary

Keoghs LLP is seeking a Senior Technical Supervisor to support credit hire file handlers in Lancashire. You will supervise, mentor and coach staff, drive technical policies and maintain accurate records while ensuring compliance with SRA standards and internal SLAs.

You will manage a 10-15 claim caseload valued above £25k, develop new starters, and report to the Tactical Delivery Director. The role emphasizes technical progression and excellence within the unit.

Qualifications

• Credit hire experience in a defendant or claimant role.
• Qualified Solicitor or equivalent qualification.
• Experience handling your own caseload.
• Ability to plan and prioritise workloads to meet deadlines.
• Excellent listening and verbal communication skills.
• Ability to anticipate problems and identify solutions.

Responsibilities

• Supervise credit hire file handlers per competency framework and maintain accurate technical development records.
• Mentor and coach individuals to extend technical knowledge.
• Assist with pre-audit assessments for external and internal audits.
• Identify training needs and report to team leaders and delivery directors.
• Complete all pre-trial reviews no later than 6 weeks prior to Trial/Disposal.
• Develop new starters to achieve first financial authority within 6 months.
• Manage file handlers on performance improvement plans for technical issues.
• Meet personal targets set by directors.
• Handle a caseload of 10-15 claims with values over £25k.
• Ensure compliance with SRA Standards and Regulations.
• Adhere to Keoghs values.

Skills

Credit hire experience

Qualified Solicitor

Caseload management

Planning & prioritisation

Listening & communication

Problem solving

Education

Qualified Solicitor or equivalent

Job description

This role offers an excellent opportunity to join a dynamic team with the purpose of supporting the file handlers to fully investigate credit hire claims from a technical & strategic point of view.

The technical supervisor will work directly with the business unit director and Technical manager and be responsible for the supervision, mentoring and coaching of individual credit hire file handlers.

They will be responsible to drive policies and strategies to support the technical progression of the file handler and help to achieve technical excellence within the tactical credit hire unit in line with client's SLA's.

Key Responsibilities

• Supervise credit hire file handlers in accordance with the relevant Competency framework and ensure that accurate technical development records are maintained.
• Actively mentor and coach these individuals with a view to extending their technical knowledge and expertise.
• Assist with pre audit assessments of all files chosen for external client audits and internal audits for the unit
• Identify any training requirements and to feedback to the appropriate team leader & tactical delivery director
• Undertake all pre-trial reviews no later than 6 weeks prior to Trial/Disposal.
• Responsibility to develop all new starters to achieve their first financial authority within 6 months of them joining Keoghs.
• Manage individual file handlers on a performance improvement plan when relating to technical issues.
• Consistently achieve against personal targets and objectives, set by the business unit director and tactical delivery director.
• Handle a caseload of approximately 10-15 claims with a value exceeding £25k.
• To ensure compliance with the SRA Standards and Regulations.
• Adhere to the Keoghs Values.

Skills, Knowledge and Expertise

• Credit hire experience either defendant (preferable) or claimant.
• Qualified Solicitor or equivalent
• Previous experience of handling own caseload.
• Ability to plan and prioritise workloads and remain calm under pressure, whilst complying with deadlines.
• Excellent listening and verbal communication skills.
• Ability to anticipate problems and identify solutions.

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa)
• Simply Health Care Cash Plan
• WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme
• Tech Scheme
• Season Ticket Loan
• Gym Flex
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

after successfully completing probation