File Handler Pre Litigated Tactical Credit Hire

Keoghs; Newcastle upon Tyne; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

25 days holiday per year

Hybrid working

Simply Health Care Cash Plan

Pension contribution: 5% Employee / 3% Employer

Davies Incentive Plan

24/7 online GP and mental health support

Death in Service after 1 year

Cycle to Work Scheme

Tech Scheme

Season Ticket Loan

Gym Flex

Access to Online Discount Sites

Discounted Gourmet Society Membership

Discounted tickets for Merlin Attractions

Discounts at local retail outlets

Job summary

A leading legal firm in Newcastle seeks a knowledgeable Credit Hire File Handler to investigate credit hire claims. The role involves managing complex cases, communicating effectively, and making decisions under pressure. Candidates should have at least 12 months of experience with credit hire cases and a minimum of 5 GCSEs, ideally supplemented by a degree or LPC. This position offers a hybrid work model allowing flexibility with office presence and numerous employee benefits.

Qualifications

• Minimum of 12 months experience handling credit hire cases.
• Ability to follow work processes and keep to strategy.
• Excellent listening and verbal communication skills.

Responsibilities

• Investigate complex credit hire claims up to £25,000.
• Manage own case load and adhere to case management processes.
• Communicate effectively and negotiate over the phone.

Skills

Communication skills

Negotiation skills

IT skills

Decision-making

Ability to prioritize workloads

Education

5 GCSEs

Degree or LPC (preferable)

Tools

Word

Outlook

Case Management System

Job description

Overview

We are seeking a knowledgeable and proactive Credit Hire File Handler to join our Legal team in Newcastle. This role offers an excellent opportunity to investigate complex credit hire claims up to £25,000 in value and contribute to reducing overall spend for our insurer clients.

Key Accountabilities

• Carry out complex and technical investigations on credit hire claims submitted from specific opponents.
• Use own initiative, plan and prioritise workloads, and follow work processes to stay on strategy.
• Communicate effectively, including excellent listening, verbal communication, telephone negotiation, and sensitivity when required.
• Make decisions and remain calm under pressure.
• Use IT skills including Word and Outlook; experience of a Case Management System is preferred.
• Maintain own case load and manage credit hire files effectively.
• Adhere to Keoghs values.

Technical Knowledge to be Developed

• Understanding of Pre Proceedings Credit Hire
• The life cycle of a file
• Knowledge of common law and litigation principles
• Understanding of costs and protective offers
• Preparation of a case for litigation

Personal Development

• Opportunity to develop a range of legal skills under supervision.
• Career progression may lead to work in litigated fast track, fraud or multi-track units.
• Leadership potential could progress to deputy and team leader roles.

Competencies

• Effective Communication
• Prioritising and Organising
• Client Skills
• Adaptability
• People Skills
• Commercial Awareness
• Drive to Succeed

Working Hours

35 hours per week, Monday – Friday 9am – 5pm with 1 unpaid hour for lunch. Hybrid role: 1 day in office and 4 days from home.

Experience, Skills and Qualifications

• At least 12 months handling credit hire cases.
• Education – at least 5 GCSEs; a degree or LPC is preferable.
• Ability to use own initiative, plan and prioritise workloads, and make decisions.
• Excellent listening, verbal communication and telephone negotiation skills.
• Good IT skills including Word and Outlook; experience of a Case Management System preferred.
• Ability to follow work processes and keep to strategy.
• Ability to recognise when sensitivity and tact are required.
• Remain calm under pressure.
• Adhere to Keoghs values.

Benefits

• 25 days holiday per year (increases with level of service; opportunity to buy & sell 3 days)
• Hybrid working – one day in office.
• Simply Health Care Cash Plan.
• Pension contribution: 5% Employee / 3% Employer.
• Davies Incentive Plan.
• WeCare – 24/7 online GP and mental health support.
• Death in Service after 1 year’s service.
• Cycle to Work Scheme (after successful completion of probation).
• Tech Scheme (after successful completion of probation).
• Season Ticket Loan (after successful completion of probation).
• Gym Flex (after successful completion of probation).
• Access to Online Discount Sites.
• Discounted Gourmet Society Membership.
• Discounted tickets for Merlin Attractions nationwide.
• Discounts at local retail outlets.