Credit Hire Technical Supervisor

Keoghs; Bolton; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Davies Incentive Plan

Private Medical Insurance

Pension Contribution

Job summary

Keoghs in Bolton is seeking a qualified solicitor to supervise credit hire file handlers and drive technical excellence within the unit. You will mentor staff, ensure compliance with SRA standards, and collaborate with the business unit director to shape policies and performance targets.

The role involves managing a caseload of 10–15 claims often valued over £25k, developing new starters, and supporting internal and external audits.

Qualifications

• Experience handling credit hire cases, defendant or claimant preferred.
• Qualified Solicitor or equivalent qualification required.
• Experience managing own caseload and mentoring others.
• Ability to plan workloads and stay calm under pressure.

Responsibilities

• Supervise credit hire file handlers and maintain accurate technical development records.
• Mentor and coach staff to extend technical knowledge and meet targets.
• Assist with pre-audit assessments for external client audits and internal reviews.
• Identify training needs and escalate to team leaders.
• Develop new starters to achieve financial authority within six months.
• Manage performance improvement plans for staff with technical issues.
• Handle a caseload of 10–15 claims with values above £25k.
• Ensure compliance with SRA Standards and Regulations.

Skills

Credit hire experience

Qualified Solicitor

Caseload management

Communication skills

Education

Qualified Solicitor or equivalent

Job description

Department: Legal

Location: Bolton

Description

This role offers an excellent opportunity to join a dynamic team with the purpose of supporting the file handlers to fully investigate credit hire claims from a technical & strategic point of view.

The technical supervisor will work directly with the business unit director and Technical manager and be responsible for the supervision, mentoring and coaching of individual credit hire file handlers.

They will be responsible to drive policies and strategies to support the technical progression of the file handler and help to achieve technical excellence within the tactical credit hire unit in line with client’s SLA’s.

Key Responsibilities

• Supervise credit hire file handlers in accordance with the relevant Competency framework and ensure that accurate technical development records are maintained.
• Actively mentor and coach these individuals with a view to extending their technical knowledge and expertise.
• Assist with pre audit assessments of all files chosen for external client audits and internal audits for the unit
• Identify any training requirements and to feedback to the appropriate team leader & tactical delivery director
• Undertake all pre-trial reviews no later than 6 weeks prior to Trial/Disposal.
• Responsibility to develop all new starters to achieve their first financial authority within 6 months of them joining Keoghs.
• Manage individual file handlers on a performance improvement plan when relating to technical issues.
• Consistently achieve against personal targets and objectives, set by the business unit director and tactical delivery director.
• Handle a caseload of approximately 10-15 claims with a value exceeding £25k.
• To ensure compliance with the SRA Standards and Regulations.
• Adhere to the Keoghs Values.

Skills, Knowledge and Expertise

• Credit hire experience either defendant (preferable) or claimant.
• Qualified Solicitor or equivalent
• Previous experience of handling own caseload.
• Ability to plan and prioritise workloads and remain calm under pressure, whilst complying with deadlines.
• Excellent listening and verbal communication skills.
• Ability to anticipate problems and identify solutions.

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

* after successfully completing probation