Senior Claims Handler

MPJ Recruitment Ltd; Great Bentley; Hybrid; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Hybrid working

Private medical insurance

Health cash plan

Company pension

Birthday leave

Additional holiday with service

Professional qualifications support

Free onsite parking

Job summary

MPJ Recruitment Ltd in Colchester is recruiting a Senior Claims Handler to manage a motor claims caseload from notification to settlement. The role demands strong knowledge of liability and indemnity, decision-making, and proactive claims management.

You'll work in a hybrid arrangement with up to 35 hours per week and a salary up to £37,000 DOE, reflecting experience.

Qualifications

• Previous experience within motor claims
• Strong knowledge of liability and indemnity
• Experience managing a caseload with minimal supervision
• Confidence making decisions and taking ownership of claim outcomes
• Strong negotiation and communication skills
• A proactive approach to claims management
• The ability to manage complex claims and resolve issues effectively

Responsibilities

• Investigating liability and making informed claims decisions
• Managing Own Damage and Third Party Property Damage claims
• Handling Credit Hire and associated uninsured losses
• Managing reserves and indemnity throughout the lifecycle of a claim
• Liaising with repairers, engineers and other third parties
• Dealing with vehicle repairs, total loss and valuations
• Negotiating liability and quantum
• Identifying potential fraud and escalating concerns where appropriate
• Maintaining accurate and compliant claims records
• Proactively managing claims from first notification through to settlement
• Taking ownership of complex or technically challenging claims

Skills

Motor claims

Liability & indemnity

Caseload management

Negotiation

Communication

Proactive claims management

Job description

Senior Claims Handler

Colchester

Up to £37,000 DOE 35 Hours Per Week

MPJ Recruitment are working in partnership with a growing claims management business to recruit an experienced Senior Claims Handler to join their Colchester team.

We're looking for an experienced motor claims professional who can confidently manage their own caseload, investigate liability, make informed decisions and take ownership of claims from notification through to settlement.

This is a great opportunity for someone looking to utilise their existing technical claims experience within a growing and supportive organisation.

The Role

As a Senior Claims Handler, you'll be responsible for managing a portfolio of motor claims, with responsibilities including:

• Investigating liability and making informed claims decisions
• Managing Own Damage and Third Party Property Damage claims
• Handling Credit Hire and associated uninsured losses
• Managing reserves and indemnity throughout the lifecycle of a claim
• Liaising with repairers, engineers and other third parties
• Dealing with vehicle repairs, total loss and valuations
• Negotiating liability and quantum
• Identifying potential fraud and escalating concerns where appropriate
• Maintaining accurate and compliant claims records
• Proactively managing claims from first notification through to settlement
• Taking ownership of complex or technically challenging claims

About You

We're looking for an experienced claims professional who has:

• Previous experience within motor claims
• Strong knowledge of liability and indemnity
• Experience managing a caseload with minimal supervision
• Confidence making decisions and taking ownership of claim outcomes
• Strong negotiation and communication skills
• A proactive approach to claims management
• The ability to manage complex claims and resolve issues effectively

You don't need experience across every area of motor claims. Candidates with strong technical experience in areas such as Own Damage, TPPD, Credit Hire, Total Loss or Liability are encouraged to apply.

What's on Offer?

• Up to £37,000 depending on experience
• 35-hour working week
• Hybrid working inline with company hybrid working policy
• Additional annual leave with service
• Birthday leave
• Option to purchase additional holiday
• Private medical insurance
• Health cash plan
• Company pension
• Professional qualifications and ongoing development
• Free onsite parking