Credit Hire Claims Handler

TN United Kingdom; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Credit Hire Claims Handler to join their dynamic team in Birmingham. This full-time, hybrid role offers a blend of home and office working, providing flexibility while ensuring customer satisfaction is at the forefront. You will play a crucial role in managing claims, investigating policy coverage, and negotiating settlements to uphold high standards of customer service. With a strong emphasis on teamwork and personal development, this position offers an exciting opportunity to make a significant impact in the insurance sector. Join a company that values diverse voices and promotes a culture of inclusivity and support.

Benefits

22 days holiday allowance

50% off home, motor and pet insurance

Free travel insurance

Green Flag breakdown cover

Optional Health and Dental insurance

Qualifications

• Previous experience in the Insurance industry, including Credit Hire or Motor Claims.
• Strong skills in claims management, including investigation, negotiation, and settlement.

Responsibilities

• Manage credit hire, repair, and liability within established guidelines.
• Validate policy coverage and identify potential fraud.

Skills

Claims Management

Investigation Skills

Negotiation Skills

Customer Service

Time Management

Education

Experience in Insurance Industry

Job description

Social network you want to login/join with:

Birmingham - Hybrid (2 days a week in the office)

Full Time, Permanent Position

Let’s be brilliant for our customers

Join us as a Credit Hire Claims Handler, where you'll be the driving force behind seamless claim resolutions, empowering customers and shaping industry standards with every decision.

About us

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.

It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here.

What you'll be doing

Reporting directly to the Credit Hire Teams Leader, you'll proactively manage credit hire, repair, and liability within established guidelines and timelines. This involves accurate and relevant data capture to facilitate claim investigation and settlement, ensuring seamless handover to other departments. Your responsibilities include validating policy coverage, identifying potential fraud, and verifying liability assessments to meet customer expectations. You'll also focus on revenue generation and cost control through efficient claim settlement negotiations. Effective follow-up activities, such as investigation and negotiation, will guide decision-making on claim routing. Upholding the principles of Treating Customers Fairly, you'll prioritise customer experience and handle complaints professionally. Communication with customers, third parties, and colleagues will be crucial in maintaining successful relationships and achieving favourable outcomes. Adherence to internal and external policies, procedures, and risk management frameworks is paramount, as is continuous self-development to enhance personal contribution within the Claims operating model.

What we're looking for

Previous experience in the Insurance industry, including Credit Hire or Motor Claims

Strong skills in claims management, including investigation, negotiation, and settlement

The ability to prioritise workload and the importance and urgency to work to tight deadlines

Excellent telephone manner and a passion for customer service

What we offer in return

We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:

22 days holiday allowance (plus the option to buy or sell up to 5 days each year)

50% off home, motor and pet insurance

Free travel insurance and Green Flag breakdown cover

Additional optional Health and Dental insurance

Plus, many more

Ways of Working

Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.

Read our flexible working approach

Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work – that’s why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we’ve made it our mission to give you everything you need to be authentically you. Discover more at

Together, we’re one of a kind

Hours: 37.5 hours (Monday to Friday, 9am to 5pm)