Claims Handler - Property

Davies; Birmingham; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a skilled Claims Handler to join their Casualty team. This role involves providing exceptional claims handling services, managing cases from start to finish, and ensuring effective communication with clients and insurers. You will thrive in a supportive environment that values continuous learning and professional growth. With a hybrid working model, you will balance remote work with weekly office visits. If you are passionate about delivering top-notch service and have a keen eye for detail, this opportunity is perfect for you!

Benefits

Leadership training programs

Funding for professional qualifications

Pension scheme

Life assurance

Cycle to Work Scheme

Flexible working options

Wellbeing center and support programs

Holiday entitlement: 25 days

Discounts with UK retailers

Enhanced maternity and paternity pay

Qualifications

• Experience managing claims from start to finish.
• Excellent communication skills and strong customer service commitment.

Responsibilities

• Handle claims and refer to field adjuster for on-site investigation.
• Negotiate settlements and prepare detailed reports.

Skills

Claims Management

Liability Investigation

Communication Skills

Customer Service

Negotiation

Team Player

Adaptability

Job description

Claims Handler - Property

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Birmingham

Description

Hours: Full-Time, 35 hours per week, Monday - Friday.
Location: Hybrid, Glasgow
Successful applicants will be required to attend the Glasgow or Stoke office once a week.

Our Opportunity:

Davies is seeking an experienced Claims Handler to join our Casualty team. This role offers a supportive environment where you'll provide first-class claims handling services to major clients.

What will your day look like:

• Investigation: Handle claims from your desk or refer them to a field adjuster for on-site investigation when needed.
• Evidence Gathering: Collect relevant evidence and documentation.
• Reserve Management: Review and maintain reserves regularly.
• Negotiation: Negotiate settlements within your authority limits.
• Resolution: Determine actions to resolve cases.
• Liaison: Communicate with insurers, policyholders, and brokers.
• Reporting: Prepare detailed reports on policy indemnity, legal liability, quantum, and tactics.
• Professional Correspondence: Maintain proactive communication with all parties.
• Adherence to Procedures: Follow documented procedures and client requirements.
• Continuous Learning: Keep updated on technical changes and participate in training programs.

Knowledge and Abilities:

Essential:

• Experience managing Claims from start to finish.
• Liability investigation skills.
• Ability to manage personal caseload.
• Excellent communication skills across levels.
• Strong customer service commitment.
• Team player mentality.
• Adaptability and versatility.

Desirable:

• Experience with Property Damage claims.
• Knowledge of reserving strategies.
• Ability to value injury claims.
• Understanding of Civil Procedure Rules and the Claims Portal.

Benefits:

Career & Purpose

• Davies Innovation Lab
• Leadership training programs
• Funding for professional qualifications
• Learning opportunities at Davies

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Volunteer programs

Financial Health

• Pension scheme: 5% employee and 5% employer contributions
• Discounts via My Choices at Davies
• Life assurance: 4x salary
• Refer a Friend program
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity, and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing center and support programs
• Discounts with UK retailers
• 24/7 confidential helpline (EAP)
• Holiday entitlement: 25 days, increasing with service
• Flexible working options
• Dress for your day policy
• Inclusive employment policies
• Flexible benefits including holiday purchase, health cash plan, and BUPA dental plan