Credit Controller - Maternity Cover

Motia; Burnley; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Birthday leave

Free breakfast

Sociable hours

Early Friday finish

25 days holiday plus bank holidays

Pension

Life assurance 4 x salary

Job summary

Motia in the United Kingdom is seeking a Credit Controller on a fixed-term basis to cover maternity leave from October 2026 to October 2027. Reporting to the Credit Control Manager, you will handle credit checks, process overdue payments, and maintain accurate customer records.

The role requires prior debt recovery experience, strong numeracy and proficient use of Microsoft Office. Normal hours are 08:45–17:15 Mon-Thu and 08:45–14:45 Fri, with occasional longer Friday rota; salary is £27,493 per

Qualifications

• Experience as a Credit Controller or in debt recovery.
• Good standard of education, English and Maths at GCSE level or equivalent.
• Office-based experience and proficiency with Word, Outlook and Excel.
• Accurate, numerate and with strong communication skills.
• Organisation and ability to work independently and in a team.

Responsibilities

• Call customers daily to discuss payments and outstanding debts.
• Process credit checks and handle administrative duties.
• Maintain accurate customer records and update systems.
• Coordinate with Sales on fuel card accounts and payment plans.
• Liaise with supervisor on letters before action and payment plans.
• Perform ad hoc duties as required.

Skills

Credit control

Debt recovery

Telephone communication

Attention to detail

Numeracy

Microsoft Office

Education

C in English and Maths

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Reporting to the Credit Control Manager, the Credit Controller will be responsible for general administration and the processing of credit checks and calling customers to discuss their outstanding debts or failed payments.

PLEASE NOTE THE VACANCY IS A FTC TO COVER MATERNITY LEAVE, STARTING OCTOBER 2026 AND ENDING OCTOBER 2027

Duties & Responsibilities

• Calling customers daily to discuss payment of returned direct debit payments, payment for outstanding debts and customers who have cancelled the direct debit instructions.
• Dealing with application forms.
• Contacting customer regarding the Exposure on the fuel cards and expired credit limits.
• Dealing with additional card orders, card limits and change of details.
• Other ad hoc duties include, understanding of cleared balances to keep accounts open, working with credit insurance brokers and credit rating agency.
• Dealing with customer queries in a professional, courteous and timely manner. Then recording all customer information on emails or calls received to maintain detailed and accurate customer records.
• Interacting with the Sales Team regarding customer fuel card accounts, recording details on our in-house systems, email and phone.
• Liaise with the Credit & Collections Supervisor regarding sending letter before actions and payment plans.
• Any other duties as may be reasonably required.

Education & Experience

• Previous Credit Controller or debt recovery experience required.

• Good standard of education preferably with a ‘C’ or equivalent in English and Maths.
• Experience working in an office environment, preferably within a Credit/Accounts department.
• Working knowledge of Microsoft Office packages – Word, Outlook and Excel.
• Accuracy and attention to detail with good numeracy skills.
• Good communicator with professional and confident telephone manner.
• Methodical with ability to organise and prioritise.
• Enthusiastic and motivated with the ability to work well individually and as part of a team.
• Salary of £27,493 per annum.
• Working hours are 08:45 – 17:15 Monday to Thursday & 08:45-14:45 on Friday, there is a requirement to work until 17:00 on a Friday on a rota basis (roughly 1 in 12 weeks) but will get the time back in Lieu.

• An additional day annual leave for your birthday.
• Free breakfast.
• Sociable working hours, no weekends or evenings.
• Early Friday finish.
• Fun, supportive working environment.
• Dress down office.
• 25 days annual leave plus bank holidays.
• Pension.
• 4 x salary life assurance.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.