Credit Controller

Bidfood UK; Sefton; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

25 days holiday (plus bank holidays)

Pension with employer match

Life cover

Health plan

Job summary

Bidfood UK in Southport is seeking a proactive Credit Controller to join the National AR Team. The role is based in our Southport office with hybrid working after probation.

You will manage customer accounts, chase overdue payments and support the finance function in a fast-paced environment. Full training provided; opportunities for development and team-based rewards.

Qualifications

• Excellent communication and customer service skills.
• Ability to build positive relationships with customers and colleagues.
• Strong organisation and time management skills.
• Ability to prioritise workload and meet deadlines.
• Excellent attention to detail and accuracy.

Responsibilities

• Manage customer accounts and maintain accurate records.
• Provide invoices, credit notes and customer statements.
• Follow credit control and collections procedures to minimise bad debt.
• Monitor customer credit limits and obtain credit reports when required.
• Contact customers by phone and email to recover overdue payments.
• Resolve customer queries and liaise with internal departments.
• Agree and monitor customer payment plans.
• Produce aged debt reports and monitor outstanding balances.
• Process customer card payments and direct debit mandates.
• Reconcile customer accounts and investigate discrepancies.
• Chase remittances and outstanding documentation.
• Support procedures relating to business closures, insolvencies and account transfers.
• Provide cover for colleagues during periods of annual leave.
• Use a variety of in-house systems alongside Microsoft Office and Microsoft Teams.

Skills

Communication skills

Customer service

Organization

Time management

Attention to detail

Excel

Teamwork

Tools

Excel

Microsoft Teams

Job description

About the role

Credit Controller (National AR Team)

Location: Southport, PR8 4HQ
Salary: £27,475.50 per annum
Working Pattern: Full time | Office based, hybrid working available (3 days office / 2 days home after probation)

About the role

We are looking for a proactive and organised Credit Controller to join our Finance team. Based in our Southport office, you will play a key role in managing customer accounts, reducing aged debt, resolving queries and supporting the wider finance function.

This is an excellent opportunity for someone with experience in credit control, accounts receivable, finance administration or customer service who enjoys building relationships and working in a fast-paced environment.

Key responsibilities

• Manage customer accounts and maintain accurate records.
• Provide invoices, credit notes and customer statements.
• Follow credit control and collections procedures to minimise bad debt.
• Monitor customer credit limits and obtain credit reports when required.
• Contact customers by phone and email to recover overdue payments.
• Resolve customer queries and liaise with internal departments.
• Agree and monitor customer payment plans.
• Produce aged debt reports and monitor outstanding balances.
• Process customer card payments and direct debit mandates.
• Reconcile customer accounts and investigate discrepancies.
• Chase remittances and outstanding documentation.
• Support procedures relating to business closures, insolvencies and account transfers.
• Provide cover for colleagues during periods of annual leave.
• Use a variety of in-house systems alongside Microsoft Office and Microsoft Teams.

What we're looking for

• Excellent communication and customer service skills.
• Ability to build positive working relationships with customers and colleagues.
• Strong organisation and time management skills.
• Ability to prioritise workload and meet deadlines.
• Excellent attention to detail and accuracy.
• Strong problem-solving skills.
• Ability to work independently and as part of a team.
• Intermediate/Advanced Microsoft Excel skills.
• A commitment to delivering excellent service.

Experience

• Previous experience in Credit Control, Accounts Receivable, Finance Administration or Customer Service would be beneficial.
• However, full training will be provided and we welcome applications from candidates looking to develop a career within Finance.

What we offer

• Salary of £27,475.50.
• Hybrid working after successful completion of probation.
• Supportive and collaborative team environment.
• Training and development opportunities.
• The opportunity to gain valuable experience within a busy Finance team.

About us

Our journey began back in 1929. Since then, we’ve continued to build a strong and resilient business with a great future. It's why we believe we’re the best foodservice provider in the country.

A journey that gives back

We want your career with us to be as rewarding as possible. So, you’ll get lots in return for your hard work. That includes benefits that can support your wellbeing and financial security, and give you peace of mind.

The essentials

• 25 days holiday (plus bank holidays) as a minimum and the opportunity to buy more
• A pension - contribute 4% and we’ll match you (after year 1, we’ll match your contributions up to 6%).
• Life cover that you can increase.
• Access to confidential support and counselling, when you need it.
• A health plan that gives you money back on everyday medical costs for all the family, as well as access to a digital GP.

The extras

• Exclusive range of high street discounts including cinema, tech, travel, fashion, food and drink.
• Get paid as you earn - access to up to 20% of your pay before payday.
• Opportunity to buy dental cover and critical illness cover.

We want everyone to join our journey

We’re on a journey towards creating the best possible workplace. We’ve got some way to go, but we’re building a diverse and caring workforce. One that’s filled with forward-thinking people who each bring unique talents and skills. So whatever your life experience, we want you to join us - and you really can come as you are!