Credit Controller level 1

Achieve Together Limited; Leatherhead; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Career progression

Employee discounts

Stream pay advances

Job summary

Achieve together Limited in Leatherhead is seeking a skilled Credit Controller to join our Community Hub. You will oversee timely payments, resolve queries, and maintain accurate ledgers to support essential care services.

The role requires strong end-to-end credit control, experience with local authorities and NHS is preferable, and excellent communication and problem-solving abilities. We offer career progression, employee discounts, and Stream pay advances.

Qualifications

• Experience with end-to-end credit control processes.
• Ability to handle queries from Local Authorities and NHS is preferable.
• Excellent communication and negotiation skills.
• Strong analytical and numerical abilities.
• High level of accuracy and attention to detail.

Responsibilities

• Ensure timely collection of payments.
• Resolve queries promptly and keep accounts open for collections.
• Perform reconciliations and allocate credit notes accurately.
• Maintain records of customer payments and debt recovery efforts.
• Follow up with internal and external customers regularly.

Skills

End-to-end credit control

Payments collection

Communication skills

Negotiation

Analytical thinking

Attention to detail

Team work

Calm under pressure

Job description

The following content displays a map of the jobs location - Leatherhead

Job Reference achievetogether/TP/1576/2670

Contract Type:

Full Time

Location:

Leatherhead

Closing Date:

18/10/2026

Job Category:

Community Hub (Central Support)

Business Unit:

Community Hub

Job Introduction

Are you looking for a career that makes a real difference? A role with Achieve together might be the perfect opportunity for a long-lasting, rewarding career in the social care sector .

We are looking for team members who are passionate about supporting people, helping our Operations teams deliver excellent care and support , and celebrating achievements .

We are seeking a highly skilled and motivated Credit Controller to join our community hub team. The successful candidate will play a crucial role in supporting the organisation's core operations and ensuring the efficient and effective delivery of services .

Key Responsibilities:

• Ensuring timely collection of payments.
• Resolving queries promptly, ensuring the account is open for ongoing collections.
• Strong reconciliation abilities.
• Accurate allocation of credit notes to invoices, when required.
• Maintaining accurate record of customer payments.
• Regular follow up with both internal and external customers.

Requirements:

• Strong knowledge of credit control process end to end collection.
• Experience dealing with Local Authorities and NHS is preferable.
• The ability to keep calm under pressure.
• The ability to maintain good working ethics both internally and externally.
• Excellent communication and negotiation skills.
• Strong analytical problem-solving abilities.
• Be able to work in a team.
• Should be able to maintain accurate records of customers payments and debt recovery efforts.
• A proactive and solution-oriented mindset, with the ability to handle complex queries.
• High level of accuracy and attention to detail in all aspects of credit control.
• Commitment to providing a high standard of service and building strong relationships with customers.
• Need excellent communication skills and be able to listen actively, with the ability to negotiate solutions with the customers.
• Should be patient and able to remain calm in stressful situations.

At Achieve together we offer a range of exciting benefits, such as:

• Career progression and training opportunities
• Employee discount schemes across a range of retailers and services,
• Stream- a financial health app that gives you the ability to receive optional pay advances

Passion for positively shaping lives is just as important to us as your experience. Building on your existing knowledge we will give you all the training and support that you need. You just need an appetite for learning and a real desire to make a difference to peoples’ lives. So, if you want to start, or continue your career journey in care with us, we want to hear from you!

We regularly review our job adverts to ensure they reflect current hiring needs. In some cases, adverts may close earlier than the stated deadline if we receive sufficient applications or the role is filled. Conversely, some adverts may remain open beyond the original closing date until the position is successfully filled. This approach helps us attract the best talent while maintaining flexibility in our recruitment process.

To ensure fair consideration and timely progression, internal applicants should submit their applications no later than the end of the first week after the role is advertised. Applications received after this point may not be guaranteed review.