Credit Controller

Achieve together; Leatherhead; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Career progression

Employee discounts

Stream - pay advances

Life Assurance

Job summary

Achieve together is seeking a skilled Credit Controller to join our community hub team in Leatherhead. You will drive timely payment collections, resolve queries, and ensure accurate recording of customer payments in a supportive care setting.

The role requires calm under pressure, excellent communication, and a proactive, solution-oriented mindset within a team. Experience with Local Authorities or NHS is advantageous.

Qualifications

• Strong knowledge of credit control end-to-end collection.
• Experience dealing with Local Authorities and NHS is preferable.
• The ability to keep calm under pressure and work ethically.

Responsibilities

• Ensuring timely collection of payments.
• Resolving queries promptly, ensuring accounts are open for collections.
• Strong reconciliation abilities.
• Accurate allocation of credit notes to invoices when required.
• Maintaining accurate records of customer payments.
• Regular follow up with internal and external customers.

Skills

Credit control process

End-to-end collections

Communication skills

Negotiation skills

Analytical problem-solving

Team player

Job description

Are you looking for a career that makes a real difference? A role with Achieve together might be the perfect opportunity for a long-lasting, rewarding career in the social care sector.

We are looking for team members who are passionate about supporting people, helping our Operations teams deliver excellent care and support, and celebrating achievements.

Job Description

We are seeking a highly skilled and motivated Credit Controller to join our community hub team. The successful candidate will play a crucial role in supporting the organisation's core operations and ensuring the efficient and effective delivery of services.

Key Responsibilities:

• Ensuring timely collection of payments.
• Resolving queries promptly, ensuring the account is open for ongoing collections.
• Strong reconciliation abilities.
• Accurate allocation of credit notes to invoices, when required.
• Maintaining accurate record of customer payments.
• Regular follow up with both internal and external customers.

Requirements:

• Strong knowledge of credit control process end to end collection.
• Experience dealing with Local Authorities and NHS is preferable.
• The ability to keep calm under pressure.
• The ability to maintain good working ethics both internally and externally.
• Excellent communication and negotiation skills.
• Strong analytical problem-solving abilities.
• Be able to work in a team.
• Should be able to maintain accurate records of customers payments and debt recovery efforts.
• A proactive and solution-oriented mindset, with the ability to handle complex queries.
• High level of accuracy and attention to detail in all aspects of credit control.
• Commitment to providing a high standard of service and building strong relationships with customers.
• Need excellent communication skills and be able to listen actively, with the ability to negotiate solutions with the customers.
• Should be patient and able to remain calm in stressful situations.

At Achieve together we offer a range of exciting benefits, such as:

• Career progression and training opportunities
• Employee discount schemes across a range of retailers and services,
• Stream- a financial health app that gives you the ability to receive optional pay advances
• Life Assurance

For all our amazing benefits please visit here: Rewards and Benefits - Achieve together

Passion for positively shaping lives is just as important to us as your experience. Building on your existing knowledge we will give you all the training and support that you need. You just need an appetite for learning and a real desire to make a difference to peoples’ lives. So, if you want to start, or continue your career journey in care with us, we want to hear from you!

We regularly review our job adverts to ensure they reflect current hiring needs. In some cases, adverts may close earlier than the stated deadline if we receive sufficient applications or the role is filled. Conversely, some adverts may remain open beyond the original closing date until the position is successfully filled. This approach helps us attract the best talent while maintaining flexibility in our recruitment process.

To ensure fair consideration and timely progression, internal applicants should submit their applications no later than the end of the first week after the role is advertised. Applications received after this point may not be guaranteed review.