Credit Controller

Care UK; Colchester; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Job summary

Care UK is seeking a proactive Credit Controller to join our team. You will support an efficient billing function within a robust control environment, driving improvements in billing processes and overall business performance.

Key duties include cash collections, debt dispute resolution, liaising with homes and directors, and maintaining accurate reconciliations and records. AAT or equivalent experience is preferred, with strong analytical and organisational skills.

Qualifications

• Educated to AAT or qualified experience equivalent.
• Ability to progress claims through litigation and solicitors (Desirable).
• Methodical, analytical, and logical thinker.

Responsibilities

• Achieve personal cash collections as set by the Credit Control and Billing Manager.
• Review and regular correspond with overdue debtors and resolve disputes for timely settlements.
• Liaise with care homes and Regional Directors to resolve queries and issues promptly.
• Process customer reconciliations.
• Escalate bad debt or legal accounts to the Credit Control & Billing Manager.
• Ensure records in credit control and systems are accurate and up to date.

Education

AAT or equivalent

Job description

Care UK is an awarding winning private care company with over 200 care homes across the United Kingdom. We are seeking an enthusiastic Credit Controller to join our vibrant and dedicated team.

At Care UK, we are committed to providing exceptional care to our residents and our values of Caring, Passionate and Teamwork are at the heart of all we do. Our success is built on the strength of our people and with a vast network of care homes and a diverse range of support functions, we're on a mission to find exceptional talent to join us on our journey.

The Role:

The successful applicant will be responsible for assisting in the provision of an efficient and accurate billing function in a robust control environment to drive improved efficiency of the billing processes and the business as a whole.

Key Responsibilities:

• Achieve personal cash collections as set by the Credit Control and Billing Manager
• Review and regularly correspond with all overdue aged debtors and resolve account disputes to ensure timely settlement of debts due to the company.
• Liaise with homes and Regional Directors to ensure that queries and outstanding issues are resolved promptly.
• Process customer reconciliations.
• Escalate all bad debt/legal accounts to the Credit Control & Billing Manager
• Ensure credit control and systems records are accurate and up to date at all times.
• Report on monthly performance, sales ledger credit balances and aged debt issues.
• Enable cash collection opportunities to be maximised.
• Assist the Credit Control & Billing Manager in implementing procedure and systems improvements.
• Ensure that all debit bank transactions and refunds are processed regularly.

What We're Looking For:

• Educated to AAT or qualified experience equivalent.
• Ability to progress claims through litigation and solicitors (Desirable)
• Methodical, analytical, and logical thinker

Why Join Care UK?

• Be part of a dynamic and growing organisation dedicated to providing outstanding care.
• Collaborate with a diverse and talented team in a supportive and inclusive environment.
• Enjoy a competitive salary and comprehensive benefits package.
• Make a meaningful impact on the lives of residents and contribute to the success of our care homes.