Credit Controller | Hybrid, Growth-Focused Finance Role

Impact Food Group; Woking; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Annual leave 25 days

Staff discount across retailers

Pension scheme

Monthly incentives

Training & development

Job summary

Impact Food Group is seeking a Credit Controller to manage an allocated portfolio of customer accounts and actively chase overdue balances in line with agreed terms.

Based in Woking with a hybrid work pattern (2/3 days in the office), you will work with the Finance and Operations teams to maintain the debtor ledger, resolve queries promptly, and ensure accurate posting of payments using Credit Hound.

Qualifications

• Previous Credit Control or Accounts Receivable experience.
• Confident telephone and email communication skills.
• Strong customer service and relationship-building skills.
• Good organisational skills with portfolio management.
• Strong attention to detail and accuracy.
• Ability to investigate and resolve account and payment queries.
• Experience with Excel and finance/accounting systems.
• Experience with debt-management software such as Credit Hound is advantageous.
• Ability to work independently while contributing to a Finance team.

Responsibilities

• Proactively chase overdue balances in accordance with agreed credit terms.
• Build and maintain strong working relationships with customers.
• Take ownership of an allocated portfolio of debtor accounts.
• Maintain notes within Credit Hound with conversations, actions and promises.
• Handle customer queries from receipt to resolution with timely follow-up.
• Escalate unresolved queries to Credit Control Manager or Accounts team.
• Provide customers with invoices, credit notes, statements and documentation.
• Use Credit Hound daily to track and resolve outstanding queries.
• Review debtor receipts daily and advise posting of receipts.
• Allocate customer payments accurately from remittance advice.
• Ensure debtor ledger reflects payments received and allocated.
• Regularly review and clear suspense account receipts.
• Analyse statements from County Councils and others for payments and coding.
• Maintain records of monies received and payments promised.
• Monitor Finance inboxes and respond promptly.
• Monitor remittance inbox and file remittances.

Skills

Credit control

Accounts receivable

Customer service

Communication

Excel

Finance systems

Credit Hound

Attention to detail

Independent worker

Tools

Credit Hound

Excel

Job description

Impact Food Group is seeking a Credit Controller to manage an allocated portfolio of customer accounts and actively chase overdue balances in line with agreed terms.

Based in Woking with a hybrid work pattern (2/3 days in the office), you will work with the Finance and Operations teams to maintain the debtor ledger, resolve queries promptly, and ensure accurate posting of payments using Credit Hound.