Credit Controller (Hybrid) - Drive Collections & Payments

Gigaclear; Shippon; Hybrid; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Pension up to 8%

Income protection

25 days holiday

Health plan

Training & development

Flexible working

Job summary

Gigaclear is hiring for a Credit Control position based at our Abingdon Head Office with a hybrid pattern (3 days on site). You will manage overdue accounts, communicate with business and residential customers, and help reduce bad debt while liaising with other departments for timely resolutions.

Key tasks include following up on overdue accounts, processing payments, maintaining records, and promoting direct debit schemes, while meeting targets and KPIs in a collaborative team environment.

Qualifications

• Previous experience in credit control or accounts receivable.
• Strong communication skills, both verbal and written.
• Ability to manage a high volume of accounts with precision and accuracy.
• Proficient Excel ability (Basic to intermediate level).
• Logical, numerate, detailed and analytical

Responsibilities

• Proactively follow up on overdue accounts by telephone and email.
• Process card payments.
• Maintain accurate records of communication.
• Request write offs and refunds as required.
• Promote direct debit sign-ups.
• Agree and maintain payment plans and promises to pay.
• Meet and exceed collection targets and KPIs.
• Liaising with external debt collection agency where necessary.
• Suspension of service for non-paying customers.
• Liaise with key business stakeholders to resolve issues and queries.

Skills

Credit control

Accounts receivable

Communication skills

Excel

Attention to detail

Time management

Team player

Education

Experience in credit control or accounts receivable

Tools

Excel

Job description

Gigaclear is hiring for a Credit Control position based at our Abingdon Head Office with a hybrid pattern (3 days on site). You will manage overdue accounts, communicate with business and residential customers, and help reduce bad debt while liaising with other departments for timely resolutions.

Key tasks include following up on overdue accounts, processing payments, maintaining records, and promoting direct debit schemes, while meeting targets and KPIs in a collaborative team environment.