Hybrid Credit Controller – Collections & Payments

Gigaclear; Abingdon; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Employer pension

Income protection

25 days holiday

Health cash plan

Remote GP access

Employee Assistance Programme

Training & development

Long service benefits

Maternity/paternity provisions

Flexible working

Wellbeing initiatives

Job summary

Gigaclear is seeking a Credit Controller to manage debt collection for live and terminated customers from our Abingdon head office on a hybrid basis. You will handle overdue accounts, process payments, maintain records, and drive payment plans while collaborating with other departments to ensure excellent customer care.

In this role you will contribute to reducing bad debt, promote direct debit, and aim to meet or exceed KPI targets.

Qualifications

• Experience in a credit control or accounts receivable role.
• Strong verbal and written communication skills.
• Ability to manage a high volume of accounts with accuracy.
• Proficient Excel skills (basic to intermediate).

Responsibilities

• Proactively follow up on overdue accounts via telephone and email.
• Process card payments.
• Maintain accurate records of communications.
• Request write offs and refunds as required.
• Promote direct debit sign-ups.
• Agree and maintain payment plans and promises to pay.
• Meet and exceed collection targets and KPIs.
• Liaise with external debt collection agencies when necessary.
• Suspend service for non-paying customers.

Skills

Credit control

Accounts receivable

Communication skills

Excel

Numeracy

Time management

Teamwork

Customer focus

Tools

Excel

Job description

Gigaclear is seeking a Credit Controller to manage debt collection for live and terminated customers from our Abingdon head office on a hybrid basis. You will handle overdue accounts, process payments, maintain records, and drive payment plans while collaborating with other departments to ensure excellent customer care.

In this role you will contribute to reducing bad debt, promote direct debit, and aim to meet or exceed KPI targets.