Hybrid Credit Controller — Collections & Ledger Specialist

Impact Food Group; Knaphill; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave plus bank

Staff discount scheme

Pension scheme

Monthly incentives

Job summary

Impact Food Group is looking for a Credit Controller responsible for managing customer accounts and ensuring overdue balances are collected. This role requires strong communication skills and attention to detail, with responsibilities including chasing overdue balances and managing customer queries.

The position offers a hybrid working model with 2-3 days in the office, along with a range of benefits including annual leave, staff discounts, and a pension scheme.

Qualifications

• Previous experience in Credit Control or Accounts Receivable is essential.
• Strong communication skills for phone and email correspondence.
• Ability to manage and prioritise a portfolio of accounts effectively.
• Detail-oriented with a focus on accuracy in data management.
• Experience with debt-management software is a plus.

Responsibilities

• Chase overdue customer balances according to credit terms.
• Build and maintain strong customer relationships.
• Manage customer queries and escalate when needed.
• Maintain accurate records within Credit Hound software.
• Review and allocate customer payments correctly.

Skills

Credit Control experience

Telephone communication

Email communication

Customer service

Organisational skills

Attention to detail

Investigation skills

Excel proficiency

Debt-management software

Tools

Credit Hound

Finance/accounting systems

Job description

Impact Food Group is looking for a Credit Controller responsible for managing customer accounts and ensuring overdue balances are collected. This role requires strong communication skills and attention to detail, with responsibilities including chasing overdue balances and managing customer queries.

The position offers a hybrid working model with 2-3 days in the office, along with a range of benefits including annual leave, staff discounts, and a pension scheme.