Credit Controller & Accounts Receivable Specialist

Encore Global; London; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

An established industry player is seeking a detail-oriented Credit Control specialist for a hybrid role. This exciting position involves managing invoices, resolving customer queries, and ensuring timely payments. With a focus on teamwork and communication, you will thrive in a dynamic environment while leveraging state-of-the-art technology. The company offers a supportive culture with a variety of employee perks, including private healthcare and enhanced family leave provisions. If you have a proactive mindset and a passion for finance, this is the perfect opportunity to advance your career while making a meaningful impact.

Benefits

Private Healthcare

Employee supported volunteering

Enhanced family leave provisions

Perkbox

Employee assistance Programme

Company sick pay

Employee recognition scheme

Generous employee referral scheme

Clearly defined Career path

Access to state-of-the-art technology

Qualifications

• Experience in Credit Control and AR, with strong analytical skills.
• Excellent communication skills and ability to manage multiple priorities.

Responsibilities

• Generate invoices and handle customer queries effectively.
• Ensure timely payments and manage overdue invoices proactively.

Skills

Credit Control

Accounts Receivable (AR)

Communication Skills

Analytical Skills

Patience

Team Player

Tools

Exchequer

Easyjob

Excel

Job description

MATERNITY COVER - HYBRID ROLE 3 DAYS IN THE OFFICE / 2 DAYS FROM HOME

Salary: £30,000 - £35,000 depending on experience.

Your perspective:

• Private Healthcare with no excess payments for the employee
• Employee supported volunteering
• Enhanced family leave provisions
• Perkbox and Employee assistance Programme
• Company sick pay
• Employee recognition scheme
• Generous employee referral scheme
• Clearly defined Career path (and all the important support along the way)
• Access to state-of-the-art technology
• Global presence and opportunities worldwide
• Long Service Programme

Key Job Responsibilities:

1. Generating invoices on a daily/monthly basis.
2. Dealing with customer invoice queries and liaising with colleagues to resolve these.
3. Raising credit notes when necessary, after ensuring appropriate authorisation has been received.
4. Posting and allocating all payments to the finance system (Exchequer).
5. Reconciling payments as per the received remittance/Requesting remittances to ensure accurate posting.
6. Processing credit card payments using an online terminal.
7. Providing PDF invoices or statements to customers/internal staff when requested.
8. Ensuring payments due are received within credit terms, with specific focus on upfront/deposit payments being received prior to jobs taking place.
9. Chasing customers by telephone and e-mail to follow up on any overdue invoices.
10. Escalating details of any non-paying customers to the attention of appropriate management, and proposing follow up actions.
11. Completing relevant paperwork and setting up new customers within the operations and finance systems, ensuring any relevant credit checks have been carried out, and the CFO has approved any specific payment terms in advance.
12. Supporting the AR Manager with producing and updating debtors reports with commentary, follow up actions for review, and expected cash receipt dates for use in cash flow forecasting and other management reports.
13. Monitoring of the AR e-mail inbox, ensuring all appropriate sales ledger e-mails are actioned in a timely manner.
14. Supporting the AR Manager & Head of Finance with any other ad-hoc requests.

Work Experience and Job Requirements:

1. Previous experience of both Credit Control and AR (raising invoices).
2. Computer literate – intermediate excel, and any experience with Exchequer and/or Easyjob would be a bonus.
3. Excellent written and verbal communication skills, with the ability to deal with people at all levels in a confident manner.
4. Patience and the ability to remain calm in stressful situations.
5. Must be able to juggle multiple priorities and thrive in a fast-paced environment.
6. Strong Team player, promoting a proactive approach within the Finance Team.
7. Analytical skills and thorough attention to detail.
8. The ability to listen and negotiate with customers.