AWS Billing Specialist

Bytes Software Services; Leatherhead; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in IT solutions is seeking an organized individual for their AWS billing operations. The role involves managing billing processes, ensuring accuracy, and providing support to account teams and customers. Ideal candidates will possess strong communication skills, attention to detail, and a good understanding of IT challenges. This position offers excellent learning opportunities and a supportive work environment.

Benefits

25 days holiday plus bank holidays

Excellent learning and development opportunities

On-site gym

Company wellbeing and social events

Discounted private healthcare

Qualifications

• Good understanding of IT and Business IT challenges.
• Desire to assist in the growth of the team and AWS business.
• Ability to cope well under pressure and meet deadlines.

Responsibilities

• Execute internal monthly AWS billing processes.
• Manage AWS contracts and onboarding.
• Be the first point of contact for incoming AWS customer/internal queries.

Skills

Time Management

Attention to Detail

Communication Skills

Organization

Self-Motivation

IT Understanding

Education

Educational Qualifications: Essential

Tools

Microsoft Office

Dynamics CRM

Job description

Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £2 billion.

At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition, and inclusivity, and offer a wide range of benefits to support staff wellbeing.

• Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London, and Manchester
• 25 days holiday per annum plus bank holidays and Christmas period
• Excellent learning and development opportunities
• Open plan office with collaborative working spaces, on-site gym, outdoor tiki bar, coffee bar, and lunch area
• Company wellbeing and social events
• Sports and social clubs
• Incentive trips
• Employee Assistance Programme
• Discounted private healthcare
• EV scheme and Ride to Work scheme
• Winners of an array of industry awards
• Great Place to Work Certified
• Sunday Times Top 100 Best Places to Work
• Supporters of 85+ charities with a strong commitment to diversity and sustainability

POSITION DETAILS:

Position Title: [Insert Job Title]

Reports to (POSITION): [Insert Manager Title]

Team: AWS & CSP

Department: Accounts Receivable

PURPOSE OF JOB:

To ensure that the AWS billing operation runs efficiently and on time each month. To continually work with relevant teams to improve the process, resolve billing queries and related issues. To provide a high level of internal & external support to account teams and customers by working cohesively with our AWS Practice Head.

KEY RESPONSIBILITIES:

• Execute internal monthly AWS billing processes, ensuring invoices are distributed in a consistent and timely fashion.
• Manage AWS contracts and onboarding to ensure smooth and accurate delivery.
• Download all invoices and reconcile with billing data received, including creating multiple Purchase Orders.
• Ensure all orders are processed accurately in line with operational procedures, with correct tagging and GP allocation.
• Reconcile Individual Amex Payment accounts and ensure timely payment.
• Produce Excel Costing Sheets for each customer in GBP & USD.
• Reconcile AWS statements to ensure correct payments and address any disputes or anomalies.
• Be the first point of contact for incoming AWS customer/internal queries and respond within our standard 4-hour SLA with support from the AWS Practice Head.
• Work with our partner CloudBridge to import data into our systems and cross-reference information.
• Calculate and claim rebates via cash received and credit notes.
• Maintain regular liaison with internal personnel and CloudBridge to build relationships.
• Cross-reference details on Amazon portal with internal records to ensure accuracy.
• Manage Customer Relationship Management System (Dynamics CRM) to log opportunities accurately.
• Assist AWS Practice Head with monthly forecasting and account mapping.
• Log net new deals with Amazon to maximize GP.
• Track all Marketplace offers.
• Generate various reports, including white space, AWS revenue, and rebate reports.
• Prepare data for customer QBR meetings.

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications: Essential

Other Requirements:

• Good understanding of IT (specifically software) and Business IT challenges.

Desirable:

• Interest in acquiring further knowledge to help progression within the role.

Essential:

• Desire to assist in the growth of the team and AWS business.
• Organized individual with excellent time management.
• Accuracy and attention to detail are essential.
• Ability to cope well under pressure and meet deadlines.
• Excellent verbal and written communication skills for customer service/facing roles.
• Self-motivated and responsible.
• Intermediate skills in Microsoft Office applications.